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Remodeling and Home Design

Frequently Asked Questions

Here are some commonly asked questions that may be of assistance to you for any concerns you may have about our products and services. If you can't find the answer to your question here, feel free to contact us for a personalized response.

Most Frequently Asked Questions Furniture Care - Teak Furniture Care - Stainless Steel How to order Shipping & Returns Order Tracking Furniture Covers

 

 
Shipping & Returns

What do you really mean by Risk-Free-Shopping when buying from Westminster Teak?

When you purchase furniture from Westminster Teak, you are making an investment with one of the finest in the industry. We stand behind the quality of our product. Our No Hassle 30 Day, Full Money Back Guarantee* allows you to return your purchases provided the product and packaging are in the original condition it was sent to you. Simply give us a call or email and we will make arrangements to have the furniture picked up at our expense and we'll give you a full refund or store credit, no re-stocking fee, no shipping or handling fees, No Questions Asked! Our 30 Day Money Back Guarantee ensures that you have no risk when making a Westminster Teak purchase. It's just that simple. We only ask that the furniture be packed in its original condition and in the original packing materials when delivered. There is absolutely no risk on your part.

* Applies only to Standard Delivery within the Continental USA. Does not include any other special Deliveries including White Glove.

Free Return Shipping
And unlike our competitors, we will assume the high expense of shipping the furniture back to our warehouse, in the event you are unhappy with the quality of your purchase. Shipping furniture regardless of size is a very expensive affair indeed! This alone demonstrates the absolute level of confidence we have in our product.

Do you accept Canadian, International Orders or ship internationally?

We do accept international orders, however due to the high cost of shipping across national borders, we cannot offer free shipping and the customer will be responsible for the shipping cost. We ship orders to Canada, Mexico, the Bahamas, the Virgin Islands, Dominican Republic and many more. If you are interested in placing an international order, please call us at 1-888-592-8325. Please note that shipping internationally nullifies the 30 Day Money Back Guarantee with free shipping. You will be entirely responsible for any duty, customs, or other fees that are inherited whenever goods cross borders.

How do I return an item?

In the event you are not satisfied with your purchase, simply call or email us and we will make arrangements for a pick-up. All you have to do is to make sure that the product is in 'like new condition' and is repacked with the original packaging materials. It's that simple! Pending inspections, a refund will be issued for the full value of your purchase.

ALL SALES OF NON-STOCK CUSHIONS, INCLUDING C.O.M. (Customer's Own Material) ARE FINAL AND NOT RETURNABLE, unless error is manufacturing.

What options do you offer in shipping the products?

Shipping and Handling are generally based on the value of your order. However, to ensure delivery of your purchase in the best and most economical way, we review each order putting in consideration such factors as weight, size, and final destination of the item. Consolidated items purchased are always hand crated to prevent damage during transit and to provide better shipping rates. Exact shipping amount for your total order will be calculated and displayed at Checkout.

To further ensure that we meet every customer's unique needs, we offer you the following delivery options:

STANDARD DELIVERY
Standard shipping is curbside delivery only. It is the customer's responsibility to assist in the delivery if necessary and to remove all packaging materials which could include cardboard cartons as well as a protective wooden crate. Additional levels of delivery are available as optional choices.

INSIDE DELIVERY
This level of delivery service offered for those who prefer to have their furniture placed in the 'room of choice' at the point of delivery. We highly recommend this service to those customers whose dwelling includes apartments and multi-unit high-rises or office buildings.

Inside Delivery does not include opening and removal of the packing materials. It also does not include the assembly of furniture or moving of existing items at customer's premises. Following are pricing structure for Inside Delivery:


Inside Delivery - Ground Floor:Add $250.00
Inside Delivery - Above Ground Floor w/Elevator:Add $300.00
Inside Delivery - Above Ground Floor without/Elevator: Add $400.00 (1st floor) +$50.00/floor

Do you offer White Glove Delivery Service?

WHITE GLOVE DELIVERY
White Glove service includes delivery with appointment, inside delivery, opening and removal of packing materials, and assembly and installation in your room of choice. The average White Glove Delivery Service will add 20% to your total order with a minimum of $250.00.

How long after placing the order will my furniture arrive?

Orders will ship from either our Florida or California warehouses within 24 business hours. Depending on your location from the shipping warehouse and under normal circumstances, orders will deliver anywhere in the Continental USA within 2-5 business days from the day that the order is placed. Please note that only in stock cushions are shipped together with the furniture. Otherwise, made to order cushions or umbrella fabrics are shipped separately from our vendors and usually take 3-4 weeks during off season and about 5-6 weeks during peak season to deliver. Please call 888-592-8325 and a customer service representative will be glad to assist you your shipping needs including international orders.

How will my furniture be packaged for shipping?

We take pride in how we build our furniture and care very much in ensuring that you will receive them as beautifully as they were made, at your doorstep. We've made every effort (and always striving to improve) to make sure that every piece of furniture reaches your home the same way it left our warehouses. The packaging of every box is inspected before each shipment Most packages (except for small boxes) are often hand-crated before they leave our warehouses.

Free Shipping Promotions

Free Shipping Sales Promotions only apply within Continental USA. Additional Shipping Charges may apply when shipping outside the Continental USA.

In Stock: Ships in 24 hrs*

Indicates that under normal circumstances your order will ship within 24 hrs from the time your order is placed excluding weekends or holidays. This normally means either the same day or the next day and is automatically included with normal ground shipping. Friday orders after 2 pm EST and all Weekend orders will ship on Monday.

Other than the Continental USA, which other countries do you ship to?

The following are the destinations outside of the contiguous USA where we ship:

  • Canada
  • Hawaii
  • Puerto Rico

Please consult our Customer Service at 888-592-8325 Monday through Fri: 9:00 am to 5:00 pm for details about other destinations, additional shipping costs and customs clearance.


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