RETURN POLICY
At Westminster Teak, if you are not completely satisfied with your furniture, you may return your furniture within 60 Days of delivery in like new condition and in its original packaging. Now the part that makes our return guarantee the best available..... WE PAY THE RETURN SHIPPING CHARGES AND DO NOT CHARGE A RESTOCKING FEE. Most companies offer money back guarantees but if you read the fine print and do the research, you will find that most money back guarantees are not what they seem to be because they will refund your money once YOU return the items to their warehouse. Some even go so far to say that there will be a 10-15% restocking fee!
Lets examine this type of money back guarantee more closely:
Since most companies do a large volume of shipping with a shipping company, they generally receive as much as a 72% discount off of standard shipping rates. However, YOU, the customer, would have to pay 100% the shipping rate to return it. To put this into perspective, an average $2000 dining set costs the furniture company approximately $250 to ship to you. But if you want to return it, you will find that it will cost you $893 in return shipping charges. If they go so far as to require an additional 15% restocking fee, then this $2000 dining set will cost you $1193 to return it and you will have nothing to show for your money!! This is a money back guarantee with no merit.
No other company that we have found to date matches our return policy. This was one of the reasons why we were rated "Best Overall" by the Wall Street Journal. That fact, plus our product quality and customer service were the other factors for this rating. How can we afford to offer such a great return policy? It is quite simple, our products do not get returned.
Everyday we hear from happy customers who have just received their Westminster Teak furniture. We hope that you will be one of them soon.
Please contact us if you have any further questions regarding our return policy.