I received my teak furniture; loveseat, 2 chairs and coffee table with cushions for the chairs. I am very impressed with the quality and am just wondering when I will receive the cushions for my loveseat?
M B, Summit, NJ
Dear Friends - Now that my order is complete, I want to thank you both for the quality of the product --- just as I had hoped --- and your outstanding customer service. Of particular note, when I contacted you to let you know that I had not received the umbrella fabric I ordered, I was treated with unfailing courtesy and a unflinching commitment to resolve the problem to my satisfaction. Instead of giving me attitude or who was at fault or a run-a-round, you simply said you'd send out a replacement and quickly did. Now I am a satisfied customer who will likely order from your firm again.
A S, Princeton, NJ
We couldn't be happier. The order arrived intact, went together easy, and looks beautiful.
R S, Medfield, MA
I bought this for my son. He was thrilled with the 2 pieces he got. Easy to put together, and it looks great. A pleasure!
J M, Greenwich, CT
The shipment arrived on time. I commend you for delivering great customer service! P.S. The chairs and cushions are fantastic
F C, Wayzata, MN
This is the best customer service that i have ever experienced in my life.
R E, La Crescenta, CA
We are extremely pleased with our order from you, and generally speaking, everything arrived in perfect condition. We have previously owned teak furniture, and are very impressed with your products. We were a little surprised by the crates used in shipment! Maybe I simply didn't read closely enough.
C J, Minneapolis, MN
Yes, the order arrived in perfect condition and right on time!
M B, New York, NY
Everything arrived as promised, the bar is excellent I can not wait for the weather to improve here in Montana to start using it. The bar came in the best packaging I have ever seen, good job. Thanks for your courtesy check up.
M J, Great Falls, MT
Thank you for your email. I received the teak bench via UPS in two days! It is beautifully designed and finished, and we are enjoying it in our pool area. I was very impressed with the quality of the teak (it smells wonderful) and the manner in which it was sanded and oiled. I can recommend your products highly to others!
V E, Sarasota, FL
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Please note in comments or to Customer Service Representative that you are a Veteran to receive the Additional 20% Off current sale prices. For phoned in orders, 20% OFF will show immediately on your emailed order receipt. For submitted Online orders, 20% will be taken off after the order is submitted and before your credit card is charged.
Shipping with 24 hrs applies only for Standard Delivery within the Continental USA. It does not include any other special Deliveries including White Glove.