Quality of delivery, wood, fit, finish, hardware and directions were terrific. I am very pleased and our guests have remarked on how beautiful they look.
J S, Hilton Head, SC
The teak bench arrived in tact. This is the second one I have urchased and I love them both.
I F, Port Charlotte, Florida
Outstanding Customer Experience- A teak sofa that I purchased last year was damaged in a winter storm (60 mph+ winds). The Westminster Teak team quickly helped me determine what replacement components I needed and sold them to me at a reasonable price. The team could not have been more helpful.
EM, Ridgewood, NJ
The product was received, it was well packaged, it was a breeze to put together This is our second purchase from you but most likely not our last!
B D, Portland, Maine
It is nice to know that there are companies on the internet who recognize the importance of customer service.
R R, Hull, Massachusetts
The shipment arrived well-packed and we are very happy with the teak table.
C M, Hastings on Hudson, New York
I am glad to send good news and state that the chairs came boxed, unharmed and even nicer than the web photo suggested. From purchase thru email notifications and delievy alerts, your service was excellent. Having been on the other end of the spectrum with RH over a couch, I am only too glad to applaud those companies which deliver and service AS ADVERTISED. Thank you .
C M, Gunnison, CO
I really love the benches! They are an elegant addition that is now the centerpiece of our new deck. They turned out to be even better than I expected. They arrived in time for a party and everyone attending wanted to know where we got them (and I told them). My husband is considering purchasing more of the products (he was very impressed with the quality of the workmanship). I will be happy to recommend your products to my friends and family. In addition, the young lady who took the order was very, very nice. If every company could have someone as pleasant as she is to talk to the customers, they would be very fortunate.
K P, Overland Park, KS
We love our bench. Everything arrived intact and it was much easier to put together than I thought it would be. Thank you!
J K, Westport, CT
Fabulous product but prepare your forklift!! - Saw a teak table and chairs at Neiman Marcus Last Call, but when we went to purchase it had already been sold. This is so much nicer! We got the size table, number of chairs, and cushions we wanted. The quality is excellent and we had no problem following assembly direction. Everything was packaged in a very protective manner so items were in perfect condition. Be forewarned that the shipping crate is huge! We ordered a table that seats 12 and the delivery required a forklift. In fact, because snow and rain were in the forecast for the days immediately after deliver, I requested that the crate be placed in our garage. It just barely fit width-wise through our garage door! My only issue would be that we had to hire a "junk removal service" to get rid of the huge wooden shipping crate and numerous cardboard boxes, Styrofoam blocks, and protective cardboard panels in which our items were delivered. I asked the delivery service if they could haul the palette and crate out. They took the pallet but refused to wait to uncrate the items and take the crate with them. The crate was put together with woodscrews and actually took a while to open. I did not remove any stars for the delivery issues because we purchased a teak buffet from another company and had similar issues. I used the opportunity to have The Junk King dispose of some other household garbage requiring a special service to remove.
JR, Denver, CO
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 1-2 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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