What Our Customers Say ...
With regards to your questions about our recent purchase from you, I (as well as the delivery person) was very impressed by your packaging job. Our 5ft. teak bench (which we love) arrived intact, but it was quite apparent that it had endured numerous "bumps & bruises" along the way. Using a wood frame to protect the cardboard and the contents seemed to provide a much needed safety shield for the teak bench.
G L, Monterey, CA
LOVE my product received from your company!!!! Can't wait to order again from you! Thanks for your prompt service!
D M, Marathon, FL
I have been restoring an old boat with teak decking, trim etc. and got very frustrated with the range of products out there that are alleged to work on teak.....even "teak oil" failed miserably. Then I did some additional on-line research and found YOU! Suffice it to say that NOW I have the product that's the "real McCoy". My teak looks incredible! And I think you deserve to know when a new customer is this excited about your product! Thanks so much for ending my teak wood restoration frustrations!
AG, St Cloud, MN
You guys are the best customer service group I have ever dealt with, including those I have managed at Hilti and Lennox and the smaller portfolio companies that we have owned. Responsive, lightening fast and absolutely reliable. I was bragging on your service to my wife after my fist experience just a week ago, and you continue to surpass my expectations. By way of example, we ordered a coffee table for our cabana from another company and learned after one day that the product was in stock, and then three days later another message arrived advising they were now preparing it for shipment, and then three days later I called but it took another day to confirm the delivery date. (And at each juncture, I dealt with a different person.) So, they’re good, but not excellent, and we’re “satisfied” but not “exuberant”. Westminster Teak, on the overhand, sent a confirmation within an hour or so with a targeted delivery date that was well within our target, and then you beat that date by a day or two. Then we decided we wanted a larger size so you arranged pickup quickly and simultaneous shipping of the new table for delivery before our original “hoped for” day (Thanksgiving), and did not double charge my credit card. And when I had a question or request, you replied by e-mail within an hour, or in this latest case just a few minutes. With the quality of your products and superb customer service, I am now an “exuberant” customer for life! Thanks so very much.
W P, Tulsa, OK
I was VERY impressed with your packaging. I've ordered teak from another store and it arrived badly damaged due to inferior packaging. Keep up the great work!!
P C, Hainesport, NJ
The order arrived quickly and in good condition. We purchased the Teak Super Cleaner and Teak Guard. The Teak Cleaner removed the old teak oil, dirt and mildew with little effort and the Teak Guard provided a better than new finish. We are very satisfied and will definitely continue to use your products
P G, Fernandina Beach, FL
The chairs arrived yesterday in perfect condition. We are very pleased with our purchase, and look forward to many hours of imaginary steaming.
M B, Indio, CA
Thanks for your inquiry.... The table and chairs all arrived safely; we are very happy with the purchase!
R S , Marblehead, MA
The backless benches are absolutely beautiful. I proudly put them together myself which was so easy. I also love the fact that you provided extra wooden dowels and screws in the event of an issue later on. They are a fabulous addition to our new deck and stone terrace. We look forward to the grey patina of the benches as they weather too. Many Thanks,
N D, New Canaan, CT
Everything arrived perfectly, and the product is excellent
L H, Minneapolis, MN