What Our Customers Say ...
The order arrived in great shape and I was happily surprised to find that the bench was easy to assemble. It is strong and well built and looks great. Thank you!
J S, New Vernon, NJ
Fantastic in every way. The teak table arrived in perfect condition--and it was really easy for me to assemble. It is really beautiful. The way the leaves disappear under the table is very clever.
K H, Truro, MA
This was our second order from your company. The furniture is wonderful. It arrived in perfect order, was well wrapped and the Watkins driver was helpful. I can and will recommend your company to anyone.
A Z, Sarasota, Florida
I just received the shipment. It looks very nice!
A K, Princeton Junction, NJ
Very happy with this order, received it without delay and the chest was intact, thanks to the shipping crate. Now I need some warm weather to set it up and enjoy the outdoors. I'll keep Westminster Teak in mind for future purchases.
R M, Geneseo, NY
You guys are the best customer service group I have ever dealt with, including those I have managed at Hilti and Lennox and the smaller portfolio companies that we have owned. Responsive, lightening fast and absolutely reliable. I was bragging on your service to my wife after my fist experience just a week ago, and you continue to surpass my expectations. By way of example, we ordered a coffee table for our cabana from another company and learned after one day that the product was in stock, and then three days later another message arrived advising they were now preparing it for shipment, and then three days later I called but it took another day to confirm the delivery date. (And at each juncture, I dealt with a different person.) So, they’re good, but not excellent, and we’re “satisfied” but not “exuberant”. Westminster Teak, on the overhand, sent a confirmation within an hour or so with a targeted delivery date that was well within our target, and then you beat that date by a day or two. Then we decided we wanted a larger size so you arranged pickup quickly and simultaneous shipping of the new table for delivery before our original “hoped for” day (Thanksgiving), and did not double charge my credit card. And when I had a question or request, you replied by e-mail within an hour, or in this latest case just a few minutes. With the quality of your products and superb customer service, I am now an “exuberant” customer for life! Thanks so very much.
W P, Tulsa, OK
I have made many purchases over the internet for items much smaller and of lesser value. Ordering furniture, and especially a premium brand of high quality, made me very nervous since I was not familiar with your company. My first surprise came when I received my order within three days! My second surprise came when the assembly was unbelievably easy. My third surprise came when I saw the quality of your furniture. You should be commended for your service and acknowedged for your quality. My experience was certainly "well above" my expectations and I thank you for checking with me afterwards to see if I was happy! Even though I didn't know you before, I can assure you that many of my friends now know of you and what a first class business you operate. (I guess quality products and first class service still produce the best advertising
D H, Bountiful, Utah
The order (which was a present shipped to my parents) did indeed arrive intact. My parents had waited to open the boxes until my husband and I were out with them over Christmas week. (Settling into a new house a mere 2 weeks later prior to the arrival of Christmas guests, I think they were hesitant to begin a new assembly project, particularly as most of our experience in these matters is that these tasks can be a bit more time consuming than one might expect/hope!) So, my husband and my first job upon arrival was to put together the furniture. (Well, we may have indulged in a few Christmas cookies, first,but that was purely for the substanance needed for the job at hand!) I think if my folks (who helped out) had realized how easy this would be (wooden pegs and just one screw - very impressive!) they would have assembled everything the day it arrived; however, I\'m glad they waited as it was great to see first hand the quality of the workmanship, the wood, and how perfectly the pieces fit together. In short my parents were ecstatic and absolutely love the pieces. I am thrilled with the quality and how well they look at their new place. It was exactly the special gift that I was in search of to welcome my parents to their new home and also to thank them for all they have done for me over the years. You have a great product and one that everyone at Westminster Teak should be proud of. I hope that at some point my husband and I have reason to work with your company again!
L E, Denver, CO
I was the one to order the set on-line with photos as my guide. When it was shipped, I was out-of-town at military training. My husband (who was concerned about the price), received the table and chairs. With a friend, he assembled the chairs and then called me excitedly. He is absolutely in love with the set.It is well-crafted and beautiful to the eye. The table is gorgeous! I am also pleased with the chairs because they sit so comfortably. We are absolutely happy with our purchase and have recommended your company to several friends. In this economy, these purchases aren't negligible but we explain that you can't put a price on quality. We anticipate enjoying our outdoor set for years to come. We also raved about the customer service. Your company was a joy to work with. So, all the way around, we can't say enough about your product. Thanks again for such a positive experience
C H, Albuquerque, NM
The teak chairs arrived and they're excellent.
They look and fit perfectly around our teak table. You should try to
hit the Hawaii market harder. There's nothing over here
comparable to your quality vs. price value.
B D, Kapolei, HI