I am completely satisfied. Delivery service was good, furniture was beatiful, assembly was easy, I recommend evryone.
J C, Peoria, Illinois
I am very happy with the teak loungers. I was also impressed with the numbering system that was placed on the pieces to reassemble as they were originally put together- made it very easy !
J T, San Jose, CA
Trustworthy and reliable business- I recently purchased a beautiful teak bathtub tray from Westminster Teak. To my dismay, my tub apparently isn't a standard width and the tray didn't fit! I contacted customer service, and they helped me return it to them with no hassles. They arranged for a UPS pickup of the package at no cost to me! and promptly issued me a refund. Rarely do I run into such wonderful customer service anymore...it was a delight to do business with them! (I still pine over having to return the tray...it was so beautifully crafted!)
EB, Carlisle, MA
The furniture that I have received from you is beautifully constructed and elegantly designed, and your customer service is flat out the best of any company I have ever done business with. I know this because it took three shipments before I received an undamaged table, and through all of this, the people at Westminster Teak handled these problems with an unquestioning concern for the customer and a response time that was startlingly fast. No sooner would I e-mail a picture of the damage than a replacement table would be on a truck that same day. The only fault that I can find in this whole process was the crating of the tables.The first Martinique table was damaged by UPSFreight A replacement table was sent and arrived at the house in an undamaged crate. I unpacked and assembled Table Number Two and repacked Table One in Table Two's crate. It wasn't until we started using Table Two that I discovered a crack that ran all the way through one of the leaves' slats. The next day I e-mailed a picture of the crack and offered to uncrate Table One and swap out the damaged part, but soon after, I received a very nice e-mail saying that, as a customer, I shouldn't be expected to do that, and that a replacement table was already on its way.
A S, Madison, WI
Yes, everything arrived in great shape and we are enjoying our new table and chairs tremendously.
G S, Fair Oaks, CA
The furniture looks great. All arrived in good condition with clear instructions.
J B, sayville, NY
Great product and caring service- The products are great they last forever and are asset to our backyard
HY, Toms River, NJ
The shipment arrived perfectly packed and in excellent condition. The chairs are extremely comfortable, the joinery well executed, the hardware even nicer than the website showed, the cushions lovely, and we are totally pleased. We will be back for future purchases for ourselves or for our design clients! Thank you for your prompt and efficient service
C K , McHenry, IL
Thank you. The order arrived on time and in great condition. So far the product seems excellent.
D R, Kentfield, CA
It all arrived in excellent condition. As reviewed by many customers, every piece fit perfectly and all needed dowels were included. Even though it was costly, I feel the value is evident. Thank you
M M , Denver, CO
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 1-2 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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