Thanks so much for your follow up. Our furniture arrived in perfect condition, with all parts intact. It is just beautiful, and we love it! We are not quite done with our construction project yet, so haven't used it much, but I know if will give us many years of pleasure. I do want to thank you for not just the superb furniture, but also the great customer service. Every question and request I had was promptly answered, and Flo was just great to work with---very professional, polite, respectful, and knowledgeable. What a pleasure to work with a company and a PERSON who all seem to care about doing the job right. This experience has helped restore my faith in humanity!
G M, Topeka, KS
Exceptional service! Shelley and Tara at Customer Service were very helpful and professional. Shelley guided me through the selection and purchasing process. Tara saw me through the product replacement when one of the parts got damaged during the manufacturing or possibly shipment process. The replacement was a breeze. Overall, the product is solid and high quality. Thank you again and will be making recommendations!!!
92938, Phoenix, Arizona
It is nice to know that there are companies on the internet who recognize the importance of customer service.
R R, Hull, Massachusetts
Yes, everything was delivered intact. The shower bench has been great! i am very happy with the quality and look of your product
R C, Knoxfville, TN
I am happy with the teak table. It is in excellent shape and better than I had hoped. Thanks.
A C, Santa Rosa, CA
the order arrived completely intact, and looks great. This is now the second order I have placed with your company. I am completely satisfied.
N F, Newton, MA
Have always liked Westminster Teak- Originally used some of their work on my Fleming Trawler. Then used some in my home. This last purchase simply replaced well used tables.
HS, Vidalia, LA
Hello, I have received and assembled the bench that I ordered and it looks fabulous in my remodeled shower. The directions were clear and it was nice that all the parts fit together so well and with only a few screws. Great construction and look. I love it and wouldn't hesitate to refer a friend or order other pieces from you in the future. Thanks,
A L , Fox Point , WI
Thanks for the email follow-up. Our bath mat arrived intact and is beautifully crafted. It fits PERFECTLY in with our bathroom. If I were prone to having amorous feelings for inanimate objects, I would say that I love the mat- but that would just be weird. I will say though that we are VERY happy with your product
J N, Portland, OR
Thanks for the email - much appreciated! I love the furniture and would only ask that I receive emails if free-shipping or any sales occur so I can pick up some side tables to complete the set.
N R, Washington, DC
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 1-2 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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