Beautiful products, reliable careful shipping, superb customer service- There are two ways to get to know a company: by its products and by its response when things go wrong. My experience with Westminster Teak has been excellent in both ways. The outdoor teak products I bought from this company are beautiful in design as well as material, and were shipped carefully. I plan to enjoy these products for many years. When one of their items had a weakness, which showed up three months after I received it and caused the need for repair, Westminster Teak responded immediately. The company sent a replacement without fuss, and arranged for pickup of the repair item. This was altogether a most pleasant experience. Kudos for not just a beautiful product but also for a really user-friendly customer service!
MR, Portland, OR
We received our teak shower bench without incident and are quite happy with it. It assembled easily and feels like it should last some time
R U, Miami Springs, FL
We are very pleased with our teak furniture. We will recommend your company to people who are shopping for teak furniture.
M A, Alexandria, Virginia
Not only was my shower stool in tact, it was beautiful, easy to assemble and sturdy! I *love* it and now I'm trying to dissuade myself from purchasing a whole yard full of your teak furniture. Great stuff! Thank you!
J P, Kennesaw, GA
In response to your email inquiring about the above order the product arrived intact, was assembled in about 2 minutes, and was in use immediately. Excellent service!
K W, Pittsboro, NC
Thank you, everything has arrived and seems in good condition. I am happy with the quality and look forward to many years with this teak furniture.
R S, Ashton, Maryland
Big storm brings on outstanding customer service - I have dealt with Westminster Teak for over 5 years. They have the most couteous and conscientous customer service reps I have ever dealt with. My problem this time was a wind storm that broke our umbrella. We needed a new umbrella cover. The color we wanted is not one of the stock colors, but they are getting it for us and in the interim sent us a black cover to use until the other one arrives in 6-12 weeks. The black cover was free and is ours to keep! Then one of the spokes on the umbrella was broken. They asked for a photo. They then told us that we didn't need to buy an entire umbrella, we could just buy the wooden spoke and then they sent directions on how to replace the spoke. This is incredible service. I will continue to buy from them for as long as I live!
EH, Palatine, IL
Love it! Everything arrived in tact. It's a great piece of furniture. Excellent quality and just beautiful!
J M, Dade City, FL
The bench arrived in good condition and as I expected
D M, Cocolalla, ID
We felt like we were taking a gamble ordering teak outdoor furniture on line, from a company we had never heard of...we are pleasantly surprised with the entire process.<br><br> Your web site and customer response have been excellent, and our teak dining table is really very nice, good strong design and quality. We had almost gone with one of your competitors, but decided to give this a try and save several hundred dollars for what appears to me, to be a very simialar quality and design.<br><br> We are doing some shopping for teak folding chairs and may be back soon for additional pieces.<br><br> Thanks
J W, Portland, OR
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 1-2 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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