The two planters I ordered arrived in good condition and were easy to assemble. I am very pleased with the quality and general appearance. In the future if I need additional teak items I would use your company.
J S, New Port Beach, CA
Big storm brings on outstanding customer service - I have dealt with Westminster Teak for over 5 years. They have the most couteous and conscientous customer service reps I have ever dealt with. My problem this time was a wind storm that broke our umbrella. We needed a new umbrella cover. The color we wanted is not one of the stock colors, but they are getting it for us and in the interim sent us a black cover to use until the other one arrives in 6-12 weeks. The black cover was free and is ours to keep! Then one of the spokes on the umbrella was broken. They asked for a photo. They then told us that we didn't need to buy an entire umbrella, we could just buy the wooden spoke and then they sent directions on how to replace the spoke. This is incredible service. I will continue to buy from them for as long as I live!
EH, Palatine, IL
We love the teak table! It is beautiful and we are completely satisfied with it. It arrived in perfect condition. Don't know how it could have been otherwise, it was so well packed. The Watkins driver was very helpful and courteous. Westminister Teak is obviously a well run company and we are delighted with your product and the delivery.
M &, Marbury, Maryland
Everything arrived and was in perfect order. I was very impressed with the packaging. Thanks,
M A, Charlestown, R I
Shipping damage, missing parts, these are two things that we have come to expect when shipping merchandise from the United States to our remote island in the Bahamas. Then there are the idiots that want to charge you Florida sales tax for an export shipment. When they unloaded our shipment from Westminster Teak off the barge from Marsh Harbor, I was really impressed. Both the table and the 8 chairs were crated in very sturdy manner. After uncrating the shipment, I was amazed that there was NO damage, and NO missing parts. This is almost a first for us. The assembly went without a hitch, and we are now enjoying our new teak dining set. The table is about 200 feet from the North Atlantic, so it will get the ultimate in corrosion testing. You can always tell the pros from the amateurs in the export business, and you guys are obviously pros.
C L, Durango, CO
The teak table arrived - in timely fashion & in excellent order. Easily assembled & much appreciated for its fine finish.
J H, Old Lyme, Connecticut
The teak chaise did indeed arrive intact. We are very satisfied with your service and quality.
C J, Fishers, IN
The teak benches arrived in good shape. They are truly beautiful, just what we hoped for. We're very pleased.
D M, Lafayette, California
My shipment was rec'd in fine order. We are enjoying the table. Thanks for the prompt delivery.
A G, Okatie, South Carolina
We really appreciate how attentive and kind you have been. It's been a pleasure doing business with you.
A H, New York, NY
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 1-2 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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