Received shipment in order and am very pleased with the 2 chairs and ottoman (which I use as table in between the 2 chairs). They fit perfectly on my small front porch. Have received many compliments on the set. Thanks again for a wonderful product and the good price
J E, Charlotte, NC
Just to confirm that I received my order in good order and am very satisfied with the products that I purchased.
J B, Hilton Head Island, SC
Dear Westminster Costumer Service: Thanks so much for your email to check on my recent order. I must admit that when my first purchase arrived, I was very concerned that the steamer chair inside would be damaged. I have attached some pictures that I took of the box, but in all honesty the lighting is such that one cannot really tell how damaged the box was. The UPS man noted on his report that the box was damaged to be helpful to me in case the chair was damaged. Luckily, the chair was not damaged at all in shipment. The second chair that I ordered arrived in a box that was in much better condition and the chair was fine. My initial opinion of the steamer lounge that I bought was so high that I purchased a second one to go with it. One reason I made the first purchase was because of the guarantee/warranty on the wood and the brass hardware. Once I actually saw the chair, I liked it so much I ordered the second. I have already told some friends about your products and how happy I am with them. Thanks again and take care,
A W, Tunkhannock, PA
The teak furniture arrived in good shape. Your products and services are terrific. Thank you.
L B, Seattle, WA
Thank you so much for your followup on our order! Yes, everything arrived intact, and we are very happy with it! We appreciate your customer service!
E S, Chapel Hill, NC
Our table and chairs arrived quickly and safely. the product is outstanding and we could not be happier with our purchase. My compliments to Westminster Teak and the Indonesian workers who created it. Thank you for your honesty and delivering what you promise.
K H, Wexford, PA
The teak garden furniture arrived in perfect condition. I could tell that the workmanship was of high quality. It was very easy to assemble and your company had the best prices I could find on the Internet!!!
K, Edgewater, MD
Big storm brings on outstanding customer service - I have dealt with Westminster Teak for over 5 years. They have the most couteous and conscientous customer service reps I have ever dealt with. My problem this time was a wind storm that broke our umbrella. We needed a new umbrella cover. The color we wanted is not one of the stock colors, but they are getting it for us and in the interim sent us a black cover to use until the other one arrives in 6-12 weeks. The black cover was free and is ours to keep! Then one of the spokes on the umbrella was broken. They asked for a photo. They then told us that we didn't need to buy an entire umbrella, we could just buy the wooden spoke and then they sent directions on how to replace the spoke. This is incredible service. I will continue to buy from them for as long as I live!
EH, Palatine, IL
I'm surely enjoying my teak table. Thanks for the email. I look forward to making another purchase with you in the not too distant future.
B Z, New York, NY
Thanks for your inquiry.... The table and chairs all arrived safely; we are very happy with the purchase!
R S , Marblehead, MA
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 5-7 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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