Dear Service Reps involved with this order: Thank you for a job well done, great products (teak flooring, 2 uniquely designed teak rockers) and a satisfied customer after we reconciled my misunderstanding in a fair and rational way sans any need for emotion at all. You deserve much appreciation for living up to your advertising - Ethics and Sustainability merit loyalty from any customer seeking teak products.
N C, Sarasota, FL
My shipment arrived just fine and I love it. The Laguna Collection is beautiful and the quality is excellent.
C R, Phenix City, AL
Dear Customer Service, The teak shelving I ordered arrived on time and in good shape. It was very well crated, and the delivery man was very helpful. It is being used as gardening storage in my potting area. I\'m very pleased with the shelves themselves. They\'re very sturdy and quite nice looking. All in all a very good purchase, and I wouldn\'t hesitate to buy from Westminster Teak again. Thanks very much.
M S, La mesa, CA
Thank you for your interest...it is refreshing. Everything came in good condition and the tiles look great in our new outdoor shower.
K B, Evanston, IL
You guys are the best customer service group I have ever dealt with, including those I have managed at Hilti and Lennox and the smaller portfolio companies that we have owned. Responsive, lightening fast and absolutely reliable. I was bragging on your service to my wife after my fist experience just a week ago, and you continue to surpass my expectations. By way of example, we ordered a coffee table for our cabana from another company and learned after one day that the product was in stock, and then three days later another message arrived advising they were now preparing it for shipment, and then three days later I called but it took another day to confirm the delivery date. (And at each juncture, I dealt with a different person.) So, they’re good, but not excellent, and we’re “satisfied” but not “exuberant”. Westminster Teak, on the overhand, sent a confirmation within an hour or so with a targeted delivery date that was well within our target, and then you beat that date by a day or two. Then we decided we wanted a larger size so you arranged pickup quickly and simultaneous shipping of the new table for delivery before our original “hoped for” day (Thanksgiving), and did not double charge my credit card. And when I had a question or request, you replied by e-mail within an hour, or in this latest case just a few minutes. With the quality of your products and superb customer service, I am now an “exuberant” customer for life! Thanks so very much.
W P, Tulsa, OK
Shipment arrived in fine form. Assembly was quick and easy. Quality of teak table chairs and chair pads w/ sunbrella fabric excellent.
S B, New York, NY
thank you for taking care of this. Really appreciate it and we really value your customer service. Terrific!
L L, Jupiter , FL
This is the first time I made a major purchase over the internet. The teak outdoor furniture is beautiful and was easy to assemble. I appreciate the speed of the shipment which arrived before the date anticipated. I have already given your name out to several of my friends. Your teak product is a good value compared to what I have seen. Thanks for all your help.
S H, Cupertino, CA
We love the teak furniture
T H, New York, NY
Our shipment arrived right on time, the delivery guys were great, the product is fantastic, and I'd highly recommend your company. Thanks!
C L , Portland, OR
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 1-3 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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