I am pleased to report that our order arrived promptly in good shape. It only took us approximately 2 hours to assemble our backless teak bar stools. They look great and are very comfortable. We are indeed pleased with our decision to place our order via Westminster Teak. These new bar stools make a nice addition to our new townhome.
G W, La Porte, IN
The two tables arrived in perfect condition. Assembly was simple and quick. We're delighted with the quality and service. I ordered from you because of a favorable Wall Street Journal review, and you lived up to the review.
J S, Franksville, WI
This order was received in good condition today, Thank you for the excellent service.
M W, Warner Robins, Georgia
Dear Friends - Now that my order is complete, I want to thank you both for the quality of the product --- just as I had hoped --- and your outstanding customer service. Of particular note, when I contacted you to let you know that I had not received the umbrella fabric I ordered, I was treated with unfailing courtesy and a unflinching commitment to resolve the problem to my satisfaction. Instead of giving me attitude or who was at fault or a run-a-round, you simply said you'd send out a replacement and quickly did. Now I am a satisfied customer who will likely order from your firm again.
A S, Princeton, NJ
Great service & support- It has been many years since we purchased our outdoor Westminster furniture. But the other day we had a part break ... So I called and sent a couple pictures and their great support staff sent me the replacement part free of charge ( I had to pay freight) and it is all fixed. Awesome company, furniture and support!
MH, Chico, CA
We recently purchased a 6' Teak bench from your company. From a customer service perspective the experience was first class! It started with me placing the order via the web(extremely user friendly) to a very courteous delivery person who carried the box(bench) to our back patio, to the unpacking and assembly of a very high quality product. Furthermore it took my youngest daughter(8 years old) and myself less then 15 minutes to unpack and assemble the bench. I deal with a lot of different companies and you folks have impressed me from start to finish.Should we need any additional teak products rest assured you will be our first choice!
G A, Bay Shore, New York
Dear Everyone at westminster Teak: <br><br> Our shipment arrived today. My nine year old daughter and I put together three of the teak patio chairs and the teak coffee table in about an hour and a half. We are saving the big teak table and the other teak chair til dad gets home from a business trip. The teak furniture is absolutely beautiful. Heavy duty, should last a lifetime. And so smooth! All in all, so far I am very satisfied with the purchase. Consolidated Freightways was very helpful, and it was great fun to track our teak patio furniture across the country on their website. Thanks for that link. I will be telling all our friends about our great internet purchase. <br><br> Thanks again. <br><br>Sincerely
M L, Oakland, CA
Benches arrived prompty and in good order. We are using them upstate on our farm. They look very nice and we will keep you in mind for any future teak orders next year.
L K, Locust Valley, NY
Great service and beautiful products- We have purchased dining tables and chairs for the Club's deck dining area, high tops, bar stools, director chairs and occasional tables for the adjacent lounge and have found all the products to be sturdily built and beautifully finished. Our full order evolved over a couple of months and each time I e-mailed or called Jeremy he was quick in providing answers to my questions and in the case of the one broken item (out of 150+ pieces) that was damaged in shipping, he resolved the problem without fuss or any added steps for me. We're looking forward to many years comfortably seated in Westminster Teak.
SS, Hyannis Port, MA
Everything arrived intact and appears to be excellent quality. We're very pleased. Thanks again
C L, Huntington, NY
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 3-4 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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