I write to offer an unsolicited testimonial concerning Westminster Teak. We recently ordered two benches from the company. The freight forwarded had an irregularity and lost track of the shipment. Westminster Teak took immediate ownership of the problem and dispatched replacements the same day. When the replacements arrived, we assembled the furniture. The quality and fit is amazing and we could not be more pleased. Westminster Teak delivers outstanding quality and truly amazing customer service. It is both a delight and a privilege to recommend this company as a shining example of what a great business can be. We look forward to being long-time customers.
T B , Atlanta, GA
Best customer service of all the companies I'm dealing with
SS, Brighton , UT
We received our order in take. I was able to assemble the (2) tables within minutes, and they are very nice. We are pleased with the purchase.
L B, Lansdale, PA
Dear Westminster Costumer Service: Thanks so much for your email to check on my recent order. I must admit that when my first purchase arrived, I was very concerned that the steamer chair inside would be damaged. I have attached some pictures that I took of the box, but in all honesty the lighting is such that one cannot really tell how damaged the box was. The UPS man noted on his report that the box was damaged to be helpful to me in case the chair was damaged. Luckily, the chair was not damaged at all in shipment. The second chair that I ordered arrived in a box that was in much better condition and the chair was fine. My initial opinion of the steamer lounge that I bought was so high that I purchased a second one to go with it. One reason I made the first purchase was because of the guarantee/warranty on the wood and the brass hardware. Once I actually saw the chair, I liked it so much I ordered the second. I have already told some friends about your products and how happy I am with them. Thanks again and take care,
A W, Tunkhannock, PA
Scott -Just wanted to touch base with you on how happy we are with your product. The teak deck tiles we purchased were just beautiful. But we did something different. We applied the panels to our walls. What a beautiful decoration to our home. Just Unbelievable!! The richness of the teak as well as the design on the walls is very effective. Thank you for your assistance and prompt service in processing our order. Your Rep at the El Monte warehouse was super - very helpful.
J H , Leona Valley, CA
Everything arrived safely & intact. We love the chairs.
P M, Chapel Hill, North Carolina
Our shipment arrived on time and in good order. The teak wood bench is beautiful. We purchased for use in our shower in our home which is under construction. Appears sturdy and well built. Your courtesy email is a great marketing tool. It's great to deal with a company who really cares about their customer...a rare find. Would definately look to your company for future purchases.
C P, Sarasota, FL
The order arrived in excellent condition. We have never had faster and better service when ordering merchandise than what your company provides. The quality of your product and the easy assembly is unsurpassed. We are very pleased and appreciate your follow-up on this order.
J A, Baker City, OR
Dear Westminster - the teak cleaner I bought worked beautifully. I was skeptical when I ordered it but it worked just as advertised. Thanks very much.
T O, Sugar Land, TX
Dear Westminster Teak, Thank you for your follow up e-mail and concern as to my satisfaction. This was our first purchase and I must confess that my wife and I were impressed with your company and product. The "Spa Bench" is perfect in every way. It looks great in our new master bathroom shower. It was very easy to assemble and was a fun little father and son project. The instructions were to the point and were easy to understand even my little boy was able to fathom them. Lastly, the bench was really packed extremely well and arrived in a most timely manner. Overall my experience with your company was a most enjoyable one and I will look forward to doing business with you again. I will also be sure to let my family and friends know about your great products.
P G, Towaco, NJ
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Westminster Teak salutes and honors veterans by offering a 5% additional discount to all military personnel, veterans and their spouses. Please confirm and enter the following information into the comments section during checkout:
Shipping within 24 hrs applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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