Thanks again for the superb customer service. Much appreciated. ..... Yes, I would like to take you up on your very generous offer to have new armchair sent to us. ... Westminster Teak customer service, is second to none. ... with Thanks ... and feel free to use me as a reference! ...
R H, Rancho Santa Margarita, CA
This is what "Service" used to be. - I was overly impressed with every aspect of Westminster Teak. We decided to change out all the outdoor furniture at our vacation home, this included, loungers, tables, sectional couches, multiple seating areas. From the moment I contacted Westminster they were professional, prompt, and friendly. This very large order arrived the same week we ordered, with absolutely zero damage. I only wish more companies had Westminster's almost fanatical approach to quality and service. Thank You, Tammy, LeAnn, Jeremy and Flo!
WF, Laredo, TX
We have now enjoyed the teak benches for several weeks. And must say we are thrilled with them. Thank you.
A J, Kansas, MO
I write to offer an unsolicited testimonial concerning Westminster Teak. We recently ordered two benches from the company. The freight forwarded had an irregularity and lost track of the shipment. Westminster Teak took immediate ownership of the problem and dispatched replacements the same day. When the replacements arrived, we assembled the furniture. The quality and fit is amazing and we could not be more pleased. Westminster Teak delivers outstanding quality and truly amazing customer service. It is both a delight and a privilege to recommend this company as a shining example of what a great business can be. We look forward to being long-time customers.
T B , Atlanta, GA
Before purchasing from your company I did some "research" from others that had dealt with you. I was convinced when I bought the few pieces I did that I would be satisfied with your styling and handicraft. I only recently learned of another outstanding attribute your customers enjoy and that's your service. I only recently noticed that when I took my teak deck furniture from its winter hibernation that two pieces of hardware that fasten the foot rest to the Barbuda Captain Teak Steamer were missing and nowhere to be found. I contacted you by Email and you asked if I could send a photo of the effected area which I did. Your almost instantaneous reaction was to let me know that you were aware of my problem and only the fact that one of your facilities had recently been flooded prevented you from curing my problem. This week I received what I needed and, indeed, rather than sending two of the needed pieces you sent me eight. Many thanks; I truly appreciate your service at least as much as I admire your styling and handicraft. What a pleasure to know that there are reputable companies in this country that are as good at customer service as you are. Thank you!!!
R R , Redding, CT
We love our Westminster teak pieces. We have all kinds of outdoor furniture to look eclectic in a lovely setting. Your furniture looks beautiful and I'm sure will last a long time. We love the look and the comfort of the steamer chairs.
N H, Paradise Alley, AZ
I received the order intact and in fine shape. It was exactly what I needed
E B, Deerpark, NY
great service- This was my first purchase, chatted with a gentleman about the purchase, he was very well informed about the product in question. My order arrived in three days, unfortunately I have not had time to start the project.
MH, Granville Summit, PA
We received our order with everything intact. We were impressed with the quality of the packaging -- every item arrived flawless. The quality of the furniture and cushions was excellent and we are enjoying using them.
B C, Whitestone, VA
We are delighted with our purchases and will definitely be repeat customers. Thank you for your follow up. Its refreshing to have a positive customer service experience.
R H, Crossing, PA
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 5-7 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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