What Our Customers Say ...
Your shipment arrived in perfect shape, very well packaged - and the teak coffee table was even better than I had expected. It's almost too nice to use as I had originally intended (but we will use it that way.)
M S, Williamsville, NY
Thanks for asking about our recent purchase. I couldn't be happier about my new teak bench. The quality is really top knoch! It was easy to assemble and looks great. Your company was very professional and nice to deal with. I would highly recommend your company and products to my friends.
L S, Yucaipa, CA
You guys are the best customer service group I have ever dealt with, including those I have managed at Hilti and Lennox and the smaller portfolio companies that we have owned. Responsive, lightening fast and absolutely reliable. I was bragging on your service to my wife after my fist experience just a week ago, and you continue to surpass my expectations. By way of example, we ordered a coffee table for our cabana from another company and learned after one day that the product was in stock, and then three days later another message arrived advising they were now preparing it for shipment, and then three days later I called but it took another day to confirm the delivery date. (And at each juncture, I dealt with a different person.) So, they’re good, but not excellent, and we’re “satisfied” but not “exuberant”. Westminster Teak, on the overhand, sent a confirmation within an hour or so with a targeted delivery date that was well within our target, and then you beat that date by a day or two. Then we decided we wanted a larger size so you arranged pickup quickly and simultaneous shipping of the new table for delivery before our original “hoped for” day (Thanksgiving), and did not double charge my credit card. And when I had a question or request, you replied by e-mail within an hour, or in this latest case just a few minutes. With the quality of your products and superb customer service, I am now an “exuberant” customer for life! Thanks so very much.
W P, Tulsa, OK
(We) got it. It is on our patio (and) it is very nice. Thanks for asking - good customer service!
H W, Moreland Hills, OH
Dear Westminster Teak, I am enormously impressed with your company. The shipment arrived sooner than I had expected and perfectly packed so as to incur no damage whatsoever in shipping. The items were just in time for a party and my guests were able to enjoy the table and chairs.The product is superb... well-proportioned, attractive and extremely well-made. I would recommend your product over any I have investigated, without exception. Thank you very much for the follow-up. You may use me for a reference at your discretion ! Best regards, Terrie Conrad, President Terrie Conrad Travel Company
T C, Dublin, OH
love my bench...It was for my shower in the master bathroom. I am considering buying one for all the bathroom showers in my house. thanks!
W C, Southlake, TX
Thank you. The service was first class including setting up our account and help with placing the order. The table exceeds expectations.
C S, New York, NY
Very nice teak outdoor chairs. I'm very satisfied. Wade Byrd
L O, Fayetteville, NC
Our stool arrived intact and we are very happy with it. The courtesy and attention to customer service has been exceptional throughout the entire process from placing the order through receiving the stool. It's been a pleasure doing business with you.
K L, Puyallup, WA
Shipments was intact ... not damage at all. Very happy with the product. Assembly was minimal and easily accomplished. Tell folks to READ the instructions though. Also, I HIGHLY recommend investing in your teak oil and treating before ever using the furniture. Brings out the wood grain, and protects the investment.
E S, Columbus, OH