Big storm brings on outstanding customer service - I have dealt with Westminster Teak for over 5 years. They have the most couteous and conscientous customer service reps I have ever dealt with. My problem this time was a wind storm that broke our umbrella. We needed a new umbrella cover. The color we wanted is not one of the stock colors, but they are getting it for us and in the interim sent us a black cover to use until the other one arrives in 6-12 weeks. The black cover was free and is ours to keep! Then one of the spokes on the umbrella was broken. They asked for a photo. They then told us that we didn't need to buy an entire umbrella, we could just buy the wooden spoke and then they sent directions on how to replace the spoke. This is incredible service. I will continue to buy from them for as long as I live!
EH, Palatine, IL
I'm surely enjoying my teak table. Thanks for the email. I look forward to making another purchase with you in the not too distant future.
B Z, New York, NY
This email is to tell you that I think your product is fantastic. You have excellent quality furniture. The shipping was not only fast, but amazingly safe for my bench. In fact, I spent more time unwrapping my bench, and less time assembling it.
S C, Boonville, IN
Thank you for the helpful information. Nice teak tiles, nice company—it sure is great to find people who care and that is most definitely Westminster Teak.
D P, Scottsdale, AZ
We are very pleased with the quality of the items we have opened and assembled thus far. Assembly is not difficult, just time consuming when you purchase as many pieces as we did initially. Thanks again for the great service and experience.
S C, Blythewood, SC
The teak directors chairs arrived in perfect condition. It is very fine quality teak furniture and I will keep you in mind for further purchases. Thank you for shipping my order by Consolidated Freight instead of UPS. The packing on a wood pallet worked perfectly and was very effective in preventing any damage to the teak directors chairs. It has been a pleasure doing business with you.
B A, San Jose, CA
Everything went very well with the delivery and assembly. Thank you for a quality product that even my husband (a great guy but mostly thumbs!) could assemble without an explosion!
N T , Newton, MA
All good. The chairs are exactly what I wanted and very well made.
S J, Northeast Harbor, ME
Many thanks for your followup e-mail. I am a repeat customer of Westminster Teak and will remain so. Your products are beyond compare.
L M, Creedmore, NC
Thank you. Yes, I did receive my order. I assembled the bench and I love it. It is very comfortable and beautiful. I will be browsing your website for more goodies.
S J, South Padre Island, TX
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 1-2 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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