I had the pleasure of dealing with your representative Michelle. I cannot say enough about how she took care of my request in a very helpful and enthusiastic manner. Scheduling deliveries can be a problem but not when your dealing with Michelle. We originally ordered two Teak rocking chairs they were delivered as requested and we liked them so much we ordered a matching table and pillows. The pillows were added after Michelle sent us fabric samples to choose from. Being able to talk with a customer representative like Michelle is a real plus. I look forward to recommending your product and service to anyone who request my opinion.
L C, Myrtle Beach, SC
everything was fine, easy to put together, seconds, looks like good quality too.
M S, Charleston, WV
The teak bench was delivered as predicted. It was in perfect condition and went together quickly and completely.
M C, Federal Way, WA
My teak table arrived in perfect condition. The shipping material was of superior quality. I am extremely satisfied and would not hesitate to make another purchase. Thanks
S S, Essex, Massachusetts
I have to say that everything, from the shipment to the product, is great! The shipment came almost immediately after I placed the order. One of the bottle was leaking a little bit . Still , I'm very happy with the service. The product is exceptional GREAT....very easy to use; the results are exceptional. Thanks for your enquiry and service.
I M, Long Island City, NY
The product arrived promptly and works very well as advertised. Thank you!
K A, Rochester, NY
The teak garden furniture arrived in excellent condition and on schedule. I was very pleased with the quality of teak wood and brass fittings. The teak chair is lovely. I would not have any problem recommending you and your Internet site.
M N, Hawthorne Woods, IL
The furniture that I have received from you is beautifully constructed and elegantly designed, and your customer service is flat out the best of any company I have ever done business with. I know this because it took three shipments before I received an undamaged table, and through all of this, the people at Westminster Teak handled these problems with an unquestioning concern for the customer and a response time that was startlingly fast. No sooner would I e-mail a picture of the damage than a replacement table would be on a truck that same day. The only fault that I can find in this whole process was the crating of the tables.The first Martinique table was damaged by UPSFreight A replacement table was sent and arrived at the house in an undamaged crate. I unpacked and assembled Table Number Two and repacked Table One in Table Two's crate. It wasn't until we started using Table Two that I discovered a crack that ran all the way through one of the leaves' slats. The next day I e-mailed a picture of the crack and offered to uncrate Table One and swap out the damaged part, but soon after, I received a very nice e-mail saying that, as a customer, I shouldn't be expected to do that, and that a replacement table was already on its way.
A S, Madison, WI
Our shipment arrived on time and in good order. The teak wood bench is beautiful. We purchased for use in our shower in our home which is under construction. Appears sturdy and well built. Your courtesy email is a great marketing tool. It's great to deal with a company who really cares about their customer...a rare find. Would definately look to your company for future purchases.
C P, Sarasota, FL
Order process and furniture both met my expectations.
B C, Oneonta, Alabama
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 1-3 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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