My thanks to Lyon in customer service for his initial help in my search for premium teak furniture. Being a professional salesman for more than 35 years probably make me appreciate rapid response and follow-up. Secondly, you have an outstanding manager and warehouse manager at your Live Oak, FL facility with whom I worked (actually they worked) to determine which teak furniture would be best suited for our new Garden Room. We have invested quite heavily on the structure of this beautiful outdoor living area. Architecturally designed to blend with our house, this room features kitchen, fireplace, pergola, and large stained glass windows built into brick walls. My wife and I have been laboring over what type of furniture to include in the space and decided to look at the teak wood furniture. After a fairly extensive search that include Arthur Lauder, Smith and Hawkins, etc. I saw your ad on the internet. Your sale prices caught my eye but the Wall Street Journal article drew me in to look further. Being in the N. Florida area last week afforded me the opportunity to visit your showroom in Live Oak. Scott (manager) and Patrick (warehouse manager) could not have been more helpful. All questions were answered regarding construction and care of the furniture. Scott worked with me to determine our best needs. His service coupled with the excellent garauntee made my wife and my decision easy. I look forward to other purchases in the future. Thanks.
R Y, Germantown, TN
I am pleased to report that our order arrived promptly in good shape. It only took us approximately 2 hours to assemble our backless teak bar stools. They look great and are very comfortable. We are indeed pleased with our decision to place our order via Westminster Teak. These new bar stools make a nice addition to our new townhome.
G W, La Porte, IN
The table arrive in excellent condition and it has been used many times over the 4th weekend. I was worried about the food and juice spilled on it and washed with soap and water and it was back to new. Thx for your quick delivery. All were impressed by the table
B M, Forked River, NJ
The chair was given to me as a gift. We absolutely love it! It is beautiful and your customer service is fantastic.
L R, Huntington Beach, CA
We received out freight shipped order today. So far it looks like all arrived in perfect condition. Best of all it looks awesome. Dealing with you regarding this order is one of the best "Customer Service" experiences we have ever had. We can't thank you enough for all of your assistance and advice.
D O, San Luis Obispo, CA
All arrived in perfect condition in crate - very well protected. Shipment was high quality and exactly what we wanted - thank you!
D R, Westlake Village, CA
Thank you so much for the teak shower bench! (I realize we paid a pretty penny for it, but thank you for the excellence that you bring to your products!!). We are delighted with our purchase (as well as the timeliness and accuracy of the shipping information and want to confirm that it did arrive in one piece. Assembly was a breeze and it is just as it was advertised on your website! We will certainly buy from you again when the need arises.
T F, Houston, TX
I've been in retail related business and consulting to product manufactures for over 30 years. What I just witnessed is a first....beyond the courtesies expected, and a level of service I have never seen before. Westminister deserves a big "thank you". I will document the service, and will openly describe your performance as part of my frequent lectures----on service above and beyond expectations. We will be customers of your company for many years to come, and will actively promote your service and products when we can. The quality of the teak and the beauty of the set is beyond our expectations.
P H, Whittier, NC
I love the chairs! The shipment arrived in good shape and in a timely manner. Some damage to the out side of the boxs. Inside was packed very well and arrived in perfect condition. The chairs are heavy yet very manageable, prefect for a boat. I ordered them without fabric at the request of my seamstress. It took some time for her to get a pattern exactly right but they look great and match the other decor. It would have been wiser to have you do it. All in all I am very happy with the chairs and the customer service.
G C, Maple Valley, WA
Thanx - - The box arrived in good condition; I was able to assemble the table in short order
D B, North Chatham, MA
