Received our order on Friday, 12-23. Delivery was in perfect condition! I cannot expess how happy we are with the quality of the teak pieces we purchased. The wood, color, and workmanship are fantastic! The packaging was awesome and nothing but first quality heavy duty boxes as well! I was a bit leary about having to assemble the pieces ... was afraid all the joints would not fit properly and especially worried about the small fragile looking dowels. I was amazed how easily the assembly went and the dowels worked perfctly ... nearly every single dowel went in quite easily. I also noted after assembling the first 1-2 pieces that the dowel edges were slightly shave at one end allowing for an easy and smooth entry. A few dowels required a steel hammer for the last 1/8" or so .... which I did after completing the eight pieces. I think I only sanded one joint fitting ever so slightly for a perfect fit! I can tell you this ... I will recommend Westmisnster Teak to all who will surely be asking ... 'where did you get this furniture'? We needed new patio furniture. And by chance I recently paid $40 for a 5 yr old teak glider, by Smith and Hawken, at a garage sale. It was in great condition but I sanded it lightly and applied some teak oil (which I now know not to do) and placed it on our courtyard patio. My wife and I liked it so much we started looking for teak furniture on the Web. Its how we found you and others. Your Web site, testimonials, holiday sale warranty, turned us into customers. Thank you for a very smooth transaction and the really great furniture!
R M, Houston, Texas
Your order arrived in good shape. They were easy to assemble and we liked the fact that you used wooden pegs rather than screws to attach the legs. We were so pleased by the first order of two teak benches we ordered that we ordered two more. We bought the teak benches for seating in our martial arts school, the Stow Martial Arts Center. Two benches grace our entry lobby and provide seating for students waiting to be picked up and also for a place to sit while removing shoes. The other teakwood benches are in our changing rooms to provide seating while changing into karate uniforms. The design of the benches is just right for our school which has a combination Western and Asian look to the decor. Yours in budo, Stow Martial Arts Center
D B, Stow, MA
If it's teak you seek, this is it!- This proves that you get what you pay for. The quality of this teak bench is fantastic. I'm really glad that I stumbled onto their website. Thank you Westminster Teak and don't ever compromise your product.
NW, Corning, NY
Thank you for asking - yes our product arrived intact and without any problems. We really like the teak bench - it fits well and looks great in our newly remodeled bathroom. This is the first time that we have ordered from your company and we enjoyed looking at the range of products available. There is a high likelihood that we will order additional items in the future.
C C, Highland Village, TX
Just wanted to let you know that my husband took an exacto knife and some sand paper to the side of the tower, and was able to take enough off to get the glass to fit. You can't even tell that there was ever an issue. Westminster Teak has completely exceeded my expectations as a consumer. Rarely these days, do you find a company that is willing to provide this level of service.I have been happy with every piece I have purchased, and will continue to come back as a customer in the future. I will also be sure to let everyone know that not only do you guys provide a quality product, but an exceptional customer experience.
J B , West Boylston, MA
Everything arrived on-time and in good shape. Assembly was quick and easy. We are very pleased with the teak dining set.
K A, Marshall, MN
Fabulous product but prepare your forklift!! - Saw a teak table and chairs at Neiman Marcus Last Call, but when we went to purchase it had already been sold. This is so much nicer! We got the size table, number of chairs, and cushions we wanted. The quality is excellent and we had no problem following assembly direction. Everything was packaged in a very protective manner so items were in perfect condition. Be forewarned that the shipping crate is huge! We ordered a table that seats 12 and the delivery required a forklift. In fact, because snow and rain were in the forecast for the days immediately after deliver, I requested that the crate be placed in our garage. It just barely fit width-wise through our garage door! My only issue would be that we had to hire a "junk removal service" to get rid of the huge wooden shipping crate and numerous cardboard boxes, Styrofoam blocks, and protective cardboard panels in which our items were delivered. I asked the delivery service if they could haul the palette and crate out. They took the pallet but refused to wait to uncrate the items and take the crate with them. The crate was put together with woodscrews and actually took a while to open. I did not remove any stars for the delivery issues because we purchased a teak buffet from another company and had similar issues. I used the opportunity to have The Junk King dispose of some other household garbage requiring a special service to remove.
JR, Denver, CO
I am very happy with the teak tiles I bought. Your company was pleasant to deal with. The product quality is very high and I made a shower base out of the teak tiles.
P V, Darien, CT
Arrived early and well packed, easy to assemble. Set looks great and the sale price seemed fair. High quality product which I have recommended to friends.
M D, Wexford, PA
Great customer service great product- So happy with the new table easy to assemble great phone service and people
WC, Rye, NY
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 3-4 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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