We have been meaning to write you since we received our order. The packing was perfect, everything arrived on time, four Teak folding chairs, one folding four foot table, one umbrella, two folding lounge chairs, and custom pillows (for all) were all, and without exception, as special as if they had been handmade by skilled and devoted craftsmen. All lingering doubts about the time we spent making our choices (and their higher costs) vanished within the first day. Since then we have never stopped being totally delighted with our choices and your follow through. Many, many thanks Many, many thanks
P M , Groton , MA
Vogue Teak and Stainless Steel Patio Set for 6- Absolutely thrilled with quality of your product and the service provided. I had several informative conversations with Flo, your service representative, and she was totally professional and very informative about your products. We received our order within a week, incredibly fast, and were delighted how easily the table fit together. The stackable chairs arrived stacked and in perfect condition. The packing job from your end was outstanding ... nothing moved in transit and every piece arrived without a mark. We found the stackable chairs so comfortable that we decided not to keep the chair cushions. We felt the cushions were very hard and raised you up in the chairs much too high to be comfortable and I did not like the tie attachment. The design of the chairs make them very comfortable without any cushion at all! We have recently added a Lazy Susan to the set for an occasional use and are very pleased with that addition. Our entire experience with Westminster Teak had been totally excellent and we look forward to recommending your products to all our friends.
BW, Las Cruces, NM
Flo & Michelle, I want to thank both of you for the outstanding customer service that you provided me before I even placed my order!!! My Spa Stool arrived today, and assembly was simple. This piece of furniture is perfect for my use as both a bedroom stereo "cabinet" and stool.
R F, Orlando, FL
The shipment did arrive intact and it is beautiful,
S D, Atlanta, GA
Terrific Teak- Best quality teak and wonderful sales staff. I highly recommend Westminster Teak for outdoor furniture!
LG, Incline Village, NV
Great customer service- I have purchased six of Westminster Teak's backless bar stools. The last one I purchased was a bit unstable. Customer service sent me a fully assembled replacement at no cost to me. They even covered the shipping charges for both the replacement bar stool and the return of my bar stool. Now, I call that outstanding customer service!
GW, Venice, FL
Hello. Just to let you know, my client received the whole teak wood order and just loves it. She said it is beautiful quality. I will see it next month myself. I just thought you would love to hear a good report!
T S, San Francisco, CA
I got my replacement in perfect condition. Will be ordering more pieces in the future. Your company offers EXCELLENT customer Service.
F T, Bayshore, NY
The order arrived in tact, was easily assembled and we're pleased. Thank you for your service
S G, Amherst, VA
Thanks for the note. All was as promised. Delivered on time, damage free, easy assembly and quality of product indicative of the price paid. Thank you so much.
G T, Frisco, TX
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 3-5 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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