We found Westminster Teak on the internet but I phoned your customer service number to place the order. I spoke with Michelle who was very helpful with the order and very knowledgable about teak. She patiently helped me order the perfect set of furniture and feel comfortable with what to expect and how to care for the wood.We purchased your Pacifica spa bench with towel rack and mat. Unfortunatley, I found a small crack in the support strip on the bench seat. Flo in your customer service department was extremely cooperative and we decided to try replacing only the top of the bench. The replacement arrived in just a few days and we put the new top on our bench. This new top looked great but did not line up exactly with the existing legs causing the bench to be slightly uneven on the floor. Again Flo addressed my concerns immediately and the next day Westminster Teak delivered to me a completely assembled perfect bench!This was the best customer service I have ever received. Everyone was courteous, understanding, prompt and made delivery and returns extremely convenient. The furniture is a wonderful honey teak color with a beautiful smooth finish. Each item is extremely well constructed.We love our new bathroom and Westminster Teak is a big part of it. Thank you for providing such a superior product with fantastic customer support
N/A, Jensen Beach, FL
package came thursday in good condition. thanks for the good service.
M T, Woodbine , GA
We love the furniture and it arrived in great shape
D H, Evart, MI
Our shipment arrived in a timely manner and intact. The bench is lovely and of sturdy quality. Thank you for the inquiry.
B P, Countryside, IL
I am glad to send good news and state that the chairs came boxed, unharmed and even nicer than the web photo suggested. From purchase thru email notifications and delievy alerts, your service was excellent. Having been on the other end of the spectrum with RH over a couch, I am only too glad to applaud those companies which deliver and service AS ADVERTISED. Thank you .
C M, Gunnison, CO
Everything arrived in a timely manner and is of excellent quality.
K W , Winter Park, FL
The teak furniture arrived in tact and looks beautiful.
A W, Riverside, California
Very happy with your product. Arrived in good condition. Simple to assemble. High quality.
S B , Cedar City, Utah
The bench looked great, perfect for our shower. Thank you for all your help. I am sure I will be asked where we purchased the bench and I will pass on your name as well as your excellent customer service. Thank you again.
S M, Mesa, AZ
Product was exactly as advertised- The product was exactly what we were looking for at a great price. Teak color was not too dark.
LH, Arlington Heights, IL
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 3-4 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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