the chest is great and no problems putting it together
J R, New Lebanon, NY
My thanks to Lyon in customer service for his initial help in my search for premium teak furniture. Being a professional salesman for more than 35 years probably make me appreciate rapid response and follow-up. Secondly, you have an outstanding manager and warehouse manager at your Live Oak, FL facility with whom I worked (actually they worked) to determine which teak furniture would be best suited for our new Garden Room. We have invested quite heavily on the structure of this beautiful outdoor living area. Architecturally designed to blend with our house, this room features kitchen, fireplace, pergola, and large stained glass windows built into brick walls. My wife and I have been laboring over what type of furniture to include in the space and decided to look at the teak wood furniture. After a fairly extensive search that include Arthur Lauder, Smith and Hawkins, etc. I saw your ad on the internet. Your sale prices caught my eye but the Wall Street Journal article drew me in to look further. Being in the N. Florida area last week afforded me the opportunity to visit your showroom in Live Oak. Scott (manager) and Patrick (warehouse manager) could not have been more helpful. All questions were answered regarding construction and care of the furniture. Scott worked with me to determine our best needs. His service coupled with the excellent garauntee made my wife and my decision easy. I look forward to other purchases in the future. Thanks.
R Y, Germantown, TN
We are thrilled with our new teak bar stools! They arrived much quicker than we had anticipated, and were extremely easy to assemble. They look beautiful on our remodeled patio. We will certainly remember Westminster Teak when we need teak products in the future. Thank you for your follow-up. It reinforces my opinion that you are a high quality organization
E S, Oceanside, CA
The product arrived the next day and was installed here within the hour. It was exactly what we needed, great quality, and we couldn't be happier with it. Thank you for the follow up as well.
L M, Indian Wells, CA
Thanks for your follow up. We received very prompt delivery of our orders with the exception of our canvas umbrella, which I know is sewn after the order is placed. Where you are shipping the next day, your competitors take 4-6 weeks and that was a major factor for placing our order with you. We are very happy with the quality and would certainly recommend you to friends and wouldn't hesitate to order from you again.
B D, Palos Park, IL
Great service. Great product. Thanks very much.
B H, Moorpark, CA
Let me start with the packaging. The highest quality I have ever experienced. The furniture arrived without a scratch or mark and it is no wonder. The packaging was superb. The furniture. The fit and finish is outstanding. This is, simply put, some of the finest workmanship I have seen in any furniture. I am impressed as is everyone who sees it. Excellent value.
J S, Gainesville, VA
They have arrived. However, upon assembly, we were short 2 dowels per bench (32 dowels total). Your customer service team quickly dispatched the dowels via 2-day air. Thanks.
T J, Wilsonville, OR
Everything arrived in good order and we LOVE the product!! Thanks and good service from Michelle
S L, Oshawa, ONT Canada
Dear Folks at WT, The replacement Director Chair covers are fabulous....I like the top stitching design across the 'backs'....the original hunter green seat/back didn't have this design. The order was received promptly and intact! WT replaced our patio umbrella.....no hassle, just as promised when we purchased our set back in 2000....we have had numerous comments from guests about the quality of the furniture and are very happy that we can tell our guests about WT's EXCEPTIONAL guarantee and service. Hoping your business continues to grow as you deserve it. WT's staff couldn't be more pleasant or helpful!
D R, Albuquerque, NM
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 1-3 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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