Our Teak bench looks perfect in our garden. Delivery was terrific, the fellow had the bench all ready assembled when he arrive at our home. We look forward to many years of enjoying our bench. I must say, it is very comfortable!!!! We certainly will recommend Westminister to our friends
M F , Corning, NY
Thanks for asking. Everything arrived one day ahead of schedule, which was really nice, since I was not going to be available on the scheduled date! The wood used to frame the stack on the pallet had gotten pretty badly broken up, and some of the boxes took a bit of a beating, but the heavy cardboard did its job and protected the teak! Three cheers for heavy cardboard! Thanks again for making a great product, and for packing it well enough to survive the apes in shipping.
J S, Jacksonville, FL
Aloha! Thank you, we love the furniture! It is beautiful! It arrived in one piece and in a timely manner.
C S, Honolulu, HI
I just want to thank you for the excellent service! Initially, we had a problem with the shipper for our order of 2 Somerset lounge chairs. (could not deliver to a dead end street). After I called customer service at Westminster Teak, you were able to get a new shipper arrangement. The new shipper was great. They delivered, uncrated & unboxed our items, removing all the debris. Well Done! Thanks!
L K , Port Clinton, OH
My order arrived in good condition and in a timely manner. I have purchased other products from your company and have been quite satisfied with both service and quality of product.
K H, The Villages, FL
Great looking teak furniture. I am impressed with the quality. In a few months, I will be placing another order for additional pieces.
D P, Milton, FL
Rarely am I blessed with the opportunity to be highly impressed with something I have purchased, particularly one made on-line. I received my shipment of teak furniture last night which was meticulously packaged in a crate custom built just for my order. In addition, the items were shrink wrapped in plastic for further protection. Even the shipping driver was amazed. When I started to take the crate apart and remove the plastic, I was treated yet again to further care and detail in the individual packaging of the furniture. The boxes are the most durable cardboard I have ever touched, they are labled with your logo as well as a perfectly dimensioned graphic of the item within. The product is strapped and more cardboard buffers wood that would have touched other wood, limiting dings during transit. Even more impressive was what was contained within. The furniture is beautiful, the finest I have ever seen! And yet even more, those items which needed minor assembly fit perfectly. What a truly exceptional buying experience. I think all shopping should be this pleasurable, unfortunatly this is not the case. So, when a merchant does an outstanding job it stands to reason to let them know just how terrific a job they are doing. Thank you.
M M, Lithia, Florida
Dear all friends at Westminster, Thank You all, The Teak Furniture's has all arrived safely to our little Coral Island in the Bahamas. Excellent job, complete on time delivery and very well crated/packed. You are all stars..
P S, Abacos, Bahamas
The product arrived in perfect condition. We love the benches. You have been one of the best companies we've ever worked with!!!!!
J K, Boonton Twp, NJ
This is a long over due email to thank Flo and Westminister Teak for the incredible customer service on July 4th 2009 to the Smith family in Endwell NY. Your delivery of an entire Laguna deck set for a 4th of July family gathering and anniversary gift to my parents - made the party and was a tremendous gift to my parents (who have not replaced deck furniture in 25 years). The set is beautiful and the family loves it. Flo in customer service went above and beyond for delivery in a tight time frame. She is amazaing and an asset to your company. Her follow through was tenacious and professional. I would recommend your company,product and service at any time. This has been one of the best experiences in ordering furniture. Thank you so much for all that you do
J S, Hoboken, NJ
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 1-3 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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