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This is a long over due email to thank Flo and Westminister Teak for the incredible customer service on July 4th 2009 to the Smith family in Endwell NY. Your delivery of an entire Laguna deck set for a 4th of July family gathering and anniversary gift to my parents - made the party and was a tremendous gift to my parents (who have not replaced deck furniture in 25 years). The set is beautiful and the family loves it. Flo in customer service went above and beyond for delivery in a tight time frame. She is amazaing and an asset to your company. Her follow through was tenacious and professional.
I would recommend your company,product and service at any time. This has been one of the best experiences in ordering furniture.
Thank you so much for all that you do
J S, Hoboken, NJ
Assembly Service Notice
Assembly is included with this item when this option is selected. With the assembly option selected, orders that are $1500 or over will also include White Glove Service. White Glove Service, in addition to assembly, includes unpacking, placement of furniture as well as removal and disposal of all debris including cartons and wood crating material. In stock cushions and in stock umbrella fabrics will be included with Assembly/White Glove Services. Made to order cushions and made to order umbrella fabrics are shipped separately via UPS and are not included with Assembly/White Glove Services.
Please allow 2-4 weeks for delivery when choosing Assembly/White Glove Services. Standard, non-assembled, delivery is 2-10 days.
Indoor Treatement Service Notice
Important Note: Teak Treatment Service is a custom process that will remain permanent to the wood surface. ALL PURCHASES MADE WITH TREAT TREATMENT SERVICES INCLUDED ARE NOT RETURNABLE.
Teak Oil - INDOOR USE ONLY
This application of teak oil will further enhance the warm honey hue of natural teak to rich amber tones. Hand rubbed to ensure even application. Next oiling will not be needed for several years. Recommended for indoor use only.
Natural Gloss Finish - INDOOR & OUTDOOR USE
Several coats of high quality gloss finish are applied to reveal the refined beauty and true splendor of teak wood. While it brings every grain to life, this varnish also acts as a sealant, protecting the wood with UV protection that can last up to 3 years. Water Based, Environmentally Friendly and Beautiful!
Teak Protector - INDOOR & OUTDOOR USE
Teak Protector is a water-based formula that maintains the original color of teak up to 4 times longer than without protection applied. Teak Protector is non-flammable, safe to use around the home and provides the protection needed to endure outdoor elements.
Please allow 2-4 weeks for delivery when choosing Treatment Services. Standard, non-treatment, delivery is 2-10 days.
This is a long over due email to thank Flo and Westminister Teak for the incredible customer service on July 4th 2009 to the Smith family in Endwell NY. Your delivery of an entire Laguna deck set for a 4th of July family gathering and anniversary gift to my parents - made the party and was a tremendous gift to my parents (who have not replaced deck furniture in 25 years). The set is beautiful and the family loves it. Flo in customer service went above and beyond for delivery in a tight time frame. She is amazaing and an asset to your company. Her follow through was tenacious and professional.
I would recommend your company,product and service at any time. This has been one of the best experiences in ordering furniture.
Thank you so much for all that you do
