Westminster Teak warrants to the original purchaser, that our furniture and its components are free of defects in material and workmanship. If you find a defect in material or workmanship, we will, at our option, repair or replace the defective components. Westminster Teak is responsible for the replaced or repaired component(s) and any shipping cost. Customer is responsible for dis-assembly and reassembly of provided component(s).
All warranties are non-transferable and are limited to the original purchaser with proof of purchase. In no event shall Westminster Teak be liable for incidental or consequential damages resulting from the use of the product.
PRODUCTS WITH MIXED MATERIALS
Teak | Lifetime * | |
Stainless Steel | 5 years | |
Textilene | 3 years | |
Woven Products (Synthetic Wicker) | 3 years | |
Sunbrella Fabric | 5 years | |
Cushions/Parasol | 1 Year Manufacturer's Warranty on Stitching | |
Brass | 3 years |
EXCLUSIONS (Furniture purchased before 2004 is excluded from the Lifetime Warranty)
This warranty does not cover defects or damage caused by:
Teak floor tiles are meant to be used on concrete or similar type (non-organic) hard surfaces.
Teak planters should primarily be used as a decorative outer covering for potted plants. There should be no direct contact with any organic material such as potting/garden soil, peat moss, etc.
Note: Teak will require cleaning from time to time, depending on the environmental condition it's in. Regular cleaning of at least twice a year from surface dirt, environmental buildup, and everyday use will ensure a longer life of the furniture.
CUSTOM CUSHIONS
ALL SALES OF NON-STOCK CUSHIONS, INCLUDING C.O.M. (Customer's Own Material) ARE FINAL AND NOT RETURNABLE, unless error is in manufacturing.
COMMERCIAL WARRANTY
All Westminster Teak furniture warranties are limited to three years of commercial use. The exception to this policy is our umbrellas which carry a one (1) year commercial warranty only.
CONCEALED DAMAGE
We highly recommend that you unpack all packages within 48 hours of delivery of your order. Notify us and the carrier's agent of any damage to the product. Save all cartons and packing materials so that they can be used in the case a return is necessary. Take digital photos of the damaged product and packages for claims where applicable.
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 1-2 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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