Shipment arrived on time and intact we love it easy to put together and great quality product would definitely order from Westminster again.
C G, Rockaway Point, NY
Shipment arrived and the teak tiles have been laid on a flat roof balcony and they are gorgeous!
D R, Westport, CT
Thank you for following up. The tables arrived in very good condition (the packing is excellent), the careful milling made them easy to put together, and my husband and I are delighted with the finished product. I ordered chairs from Smith & Hawken, because I preferred their design, but your tables were perfect for my purposes and I'm VERY glad I saw the ad in FINE GARDENING! I will spread the word about your products among my friends and acquaintances. I may well be dealing with people who are planning to buy new outdoor furniture. I'm happy to recommend Westminster Teak!
P T, Blacksburg, VA
My order came in without any problem. Love my new bench. Thank you.
B L, Concord, N H
The furniture that I have received from you is beautifully constructed and elegantly designed, and your customer service is flat out the best of any company I have ever done business with. I know this because it took three shipments before I received an undamaged table, and through all of this, the people at Westminster Teak handled these problems with an unquestioning concern for the customer and a response time that was startlingly fast. No sooner would I e-mail a picture of the damage than a replacement table would be on a truck that same day. The only fault that I can find in this whole process was the crating of the tables.The first Martinique table was damaged by UPSFreight A replacement table was sent and arrived at the house in an undamaged crate. I unpacked and assembled Table Number Two and repacked Table One in Table Two's crate. It wasn't until we started using Table Two that I discovered a crack that ran all the way through one of the leaves' slats. The next day I e-mailed a picture of the crack and offered to uncrate Table One and swap out the damaged part, but soon after, I received a very nice e-mail saying that, as a customer, I shouldn't be expected to do that, and that a replacement table was already on its way.
A S, Madison, WI
The bench arrived and was as beautiful as expected.
P S, Richmond, VA
We are very pleased with the bench we ordered. It arrived as scheduled and it looks like it is very well made.
D D, East Northport, NY
Just wanted to say how much we love our new furniture. You're the best.
J C, San Diego, CA
This is a long over due email to thank Flo and Westminister Teak for the incredible customer service on July 4th 2009 to the Smith family in Endwell NY. Your delivery of an entire Laguna deck set for a 4th of July family gathering and anniversary gift to my parents - made the party and was a tremendous gift to my parents (who have not replaced deck furniture in 25 years). The set is beautiful and the family loves it. Flo in customer service went above and beyond for delivery in a tight time frame. She is amazaing and an asset to your company. Her follow through was tenacious and professional. I would recommend your company,product and service at any time. This has been one of the best experiences in ordering furniture. Thank you so much for all that you do
J S, Hoboken, NJ
Thanks for your response. Westminster Teak does offer a lot of beautiful teak furniture and other useful items. And with your efficient customer service, it would be a place we look for gifts and our own needs.
MS Y, Alexandria, VA
