Hello- yes, the shipment arrived as expected, the assembly was quick and easy, and the bench is great! Thanks for the great service and product!
C L, Ridgewood, NJ
You guys are the best customer service group I have ever dealt with, including those I have managed at Hilti and Lennox and the smaller portfolio companies that we have owned. Responsive, lightening fast and absolutely reliable. I was bragging on your service to my wife after my fist experience just a week ago, and you continue to surpass my expectations. By way of example, we ordered a coffee table for our cabana from another company and learned after one day that the product was in stock, and then three days later another message arrived advising they were now preparing it for shipment, and then three days later I called but it took another day to confirm the delivery date. (And at each juncture, I dealt with a different person.) So, they’re good, but not excellent, and we’re “satisfied” but not “exuberant”. Westminster Teak, on the overhand, sent a confirmation within an hour or so with a targeted delivery date that was well within our target, and then you beat that date by a day or two. Then we decided we wanted a larger size so you arranged pickup quickly and simultaneous shipping of the new table for delivery before our original “hoped for” day (Thanksgiving), and did not double charge my credit card. And when I had a question or request, you replied by e-mail within an hour, or in this latest case just a few minutes. With the quality of your products and superb customer service, I am now an “exuberant” customer for life! Thanks so very much.
W P, Tulsa, OK
Thank you for the follow up. Yes my order arrived in tact, and in satisfactory condition. The product (lazy susan) was said to be from floor model sample. I would like to let you know I am not able to tell is it a floor sample. No scratches, dents, or dings. Very pleased with the purchase. Thanks again. ________________________________________
M P, Hainesport, NJ
Everything arrived as promised, and the furniture is beautiful. Thank you for your excellent service and products. I would definitely buy from Westminster Teak again, and will recommend you to others if I have an opportunity to do so.
D S, Seattle, WA
We have now enjoyed the teak benches for several weeks. And must say we are thrilled with them. Thank you.
A J, Kansas, MO
Thank you for your inquiry. I received the shipment of tiles in good condition in a reasonable time frame. They look lovely and were easy to assemble. We will be using these tiles in an outdoor shower at the beach where the flooring was beginning to show wear, so we will be interested in seeing how they weather over the season.
S R, Towson, MD
Yes it arrived. Looks perfect. Easy to assemble. Thanks
TI, Chesterfield, MO
Yes our furniture arrived safely intact. We have enjoyed it immensly so far.
L W, Charlotte, North Carolina
I am very well satisfied with my Westminster Teak furniture
G, Iowa City, Iowa
The teak bar arrived intact and is very nice...in fact, we were pleasantly surprised at the quality and nice touches in the construction.
R S, Yorba Linda, CA
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Westminster Teak salutes and honors veterans by offering a 5% additional discount to all military personnel, veterans and their spouses. Please confirm and enter the following information into the comments section during checkout:
Shipping within 24-72 hrs applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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