The true measure of a company's customer service is when something goes wrong. In our case we were concerned about a flaw in the teak lounger we received. Upon reporting this to Westminster Teak we were immediately shipped a replacement and the first unit was picked up - no questions asked, and no additional shipping or restocking charges. We love the lounger, and greatly appreciate the quality customer service that Westminster Teak has provided. We highly recommend them.
V &, Spring, TX
The teak bench arrived safely, assembled simply and looks great.
W B , Scotia, NY
Fantastic quality. The components are precise and elegant-- making for sure assembly and a beautiful look and feel
S L, Ossining, NY
Hello I have to tell you, I do about 98% of my shopping on line, and I have never had a follow up email like this. Kudos to you and your company for such attention to customer service!! I received my order very quickly and in wonderful condition. Easy to assemble, and the quality is fantastic. I am a very satisfied customer. I was on the fence about ordering 2 backless benches, just because of the current economic "conditions" -- but was very tempted by the free shipping, after seeing what kind of quality my new table was. I still might bite the bullet and order the benches--especially after hearing from you today. I am so impressed with Westminster Teak.
K K, East Haddam, CT
The Teak door mat is beautiful. It arrive in perfect condition and we love it. Thank you for your e-mail. We will certainly use you in the future when we are looking for teak items.
N H, Richmond, IN
The teak table and teak chairs are great! I just wish I would have ordered these earlier in the season, so we could have been enjoying them all summer. Assembly was quick and simple
D K, Knoxville, TN
Quality & Quick- We bought 2 steamer chairs and a table for our boat in Newport. They shipped quick and the quality is great. Ordering 2 more chairs and another table.
CS, Newport Beach, CA
My order did arrive intact.It is lovely.
S H, Clayton, New Jersey
yes my order arrived in good condition and on time. am very happy with the product and will recommend it. may even expand the collection at some time......
M T , Woodbine, GA
I have to say you have been wonderful to deal with as a company. The furniture & cushions arrived when you said they would, they guys put it together easily and it looks fantastic. Plus you've been very responsive and helpful, thank you.
R W, Los Altos, CA
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 1-2 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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