The furniture that I have received from you is beautifully constructed and elegantly designed, and your customer service is flat out the best of any company I have ever done business with. I know this because it took three shipments before I received an undamaged table, and through all of this, the people at Westminster Teak handled these problems with an unquestioning concern for the customer and a response time that was startlingly fast. No sooner would I e-mail a picture of the damage than a replacement table would be on a truck that same day. The only fault that I can find in this whole process was the crating of the tables.The first Martinique table was damaged by UPSFreight A replacement table was sent and arrived at the house in an undamaged crate. I unpacked and assembled Table Number Two and repacked Table One in Table Two's crate. It wasn't until we started using Table Two that I discovered a crack that ran all the way through one of the leaves' slats. The next day I e-mailed a picture of the crack and offered to uncrate Table One and swap out the damaged part, but soon after, I received a very nice e-mail saying that, as a customer, I shouldn't be expected to do that, and that a replacement table was already on its way.
A S, Madison, WI
A Great Product and a Great Company- The teak furniture is outstanding, beautiful and built to last. Customer Service is professional and knowledgeable. Sales and delivery follow-up reflect a truly first-rate business. They really believe in their products!
LJ, Ridgewood, NJ
Shipment arrived intact and on time. Quality is excellent - this is the second bench I ordered
L P, Sedona, AZ
I ordered the shower bench for my husband as a Christmas present and he loves it. Everything was perfect when it arrived and he easily put it together. We are both very pleased and thank you for your prompt delivery. Aslo the woman whom I spoke with when I ordered the bench was terrific. I couldn't decide between 2 and she was very patient and helpful.
J W, Greenwich, CT
The shipment did arrive timely but with one small ding on the table edge - not a problem. Great quality and craftsmanship. We'll be ordering more furniture in the future.
C A, Sarasota, FL
The quality of the benches is wonderful! We love them.
J M , Cheektowaga, NY
Great Service- One of the chairs arrived damaged (fault of the shipper) and it was replaced quickly and with very little effort on our part.
SD, Brooklyn, NY
Everything arrived intact. Beautiful stuff - I'm very pleased with the order and service.
J C, New York, NY
Yes, the shipment arrived in great condition & the product is every bit as nice as I had hoped for. Thank you very kindly,
L J, Durango, CO
We received our teak table and chair set and they are terrific - very high quality and at an excellent price. I will be recommending your company to others
J B, Wellesley, MA
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 3-5 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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