What Our Customers Say ...
Thanks so much for your follow up. Our furniture arrived in perfect condition, with all parts intact. It is just beautiful, and we love it! We are not quite done with our construction project yet, so haven't used it much, but I know if will give us many years of pleasure. I do want to thank you for not just the superb furniture, but also the great customer service. Every question and request I had was promptly answered, and Flo was just great to work with---very professional, polite, respectful, and knowledgeable. What a pleasure to work with a company and a PERSON who all seem to care about doing the job right. This experience has helped restore my faith in humanity!
G M, August 2, 2011, Topeka, KS
Our shipment came and looked great! Once we got our products out and set up we did notice a very small crack in one of the legs of our shelving unit. I called customer service sent a picture and had a resolution unless then 24 hours. Very happy and customer service was very helpful and took care of everything. Nice to order from a company that stands behind their product AND has someone with knowledge that answers the phone to help.
B E, August 5, 2011, Frankfort, IN
The replacement chair is well received. Thank you for your wonderful customer service. It is such a pleasure to work with Westminster Teak. The sales staff are so courteous and helpful . The products are marvelous and in the rare occasion, when something is not quite right, customer service makes everything so easy and fast. You all make me look like such a hero to my customers. Thank you very much!
L B, August 10, 2011, Ft Lauderdale, FL
I wanted to compliment Westimister for absolutely superb customer service, particularly from Scott who solved a delivery problem for us with speed and professionalism.The delivery issue was not Westminster's fault but the company took ownership of the problem and solved it. Also, when our table and chairs finally arrived, we were delighted with the look and craftsmanship, and pleased is a big understatement.
A W, Sept 5, 2011, East Hampton, NY
The order was received in great shape. We have installed the beautiful drop leaf table on the fly bridge of our 47 foot family cruiser. It easily stores and makes a wonderful dining table when fully opened or a cocktail table when one leaf is opened.
J D, Sept 16, 2011, Orting, WA
We love our new patio furniture! I will admit that despite all the wonderful comments and reviews on your website, I had some doubts whether the quality would meet our expectations. Then, much to my dismay, I reversed the billing and shipping address. This created some confusion and it took a bit longer to get our furniture. I need not have worried. Our Vogue patio sets are lovely, striking in their contemporary simplicity. We love the quality of both the stainless and teak. The chairs are sturdy enough for the big men in our family and comfortable enough for all sizes. Now we just need to decide if we want to order an extra bench. I also want to thank all the people who helped us get the furniture delivered to the correct address, even though it was my error which caused the problem. You do indeed have great customer service to back up your products.
J K, Sept 23, 2011, Palo Alto, CA
Dear Westminster Teak, I am enormously impressed with your company. The shipment arrived sooner than I had expected and perfectly packed so as to incur no damage whatsoever in shipping. The items were just in time for a party and my guests were able to enjoy the table and chairs.The product is superb... well-proportioned, attractive and extremely well-made. I would recommend your product over any I have investigated, without exception. Thank you very much for the follow-up. You may use me for a reference at your discretion ! Best regards, Terrie Conrad, President Terrie Conrad Travel Company
T C, Oct 3, 2011, Dublin, OH
I was the one to order the set on-line with photos as my guide. When it was shipped, I was out-of-town at military training. My husband (who was concerned about the price), received the table and chairs. With a friend, he assembled the chairs and then called me excitedly. He is absolutely in love with the set.It is well-crafted and beautiful to the eye. The table is gorgeous! I am also pleased with the chairs because they sit so comfortably. We are absolutely happy with our purchase and have recommended your company to several friends. In this economy, these purchases aren't negligible but we explain that you can't put a price on quality. We anticipate enjoying our outdoor set for years to come. We also raved about the customer service. Your company was a joy to work with. So, all the way around, we can't say enough about your product. Thanks again for such a positive experience
C H, March 16, 2009, Albuquerque, NM
Westminster is the best. Well made. Perfect fit and joinery. Well engeneered shipping cartons and on time shipping. Teak the way it's supposed to be.
C L, April 6, 2009, Heath, TX
Thank you for this follow up. The four chairs arrived just fine. Prior to their arriving, I was particularly concerned with potential shipping damage. That thought immediately was dispelled as soon as the driver unloaded the skid. Your packaging personnel should be commended for doing a great job of crating the chairs. It took a while for me to take the crating apart. But, once I did and opened the first box, I was very pleased with the chair. All four are picture perfect. We couldn't be more pleased. Thanks again for an outstanding product.
A K, April 9, 2009, Salisbury, MD