Our Return Policy is unmatched industry-wide. We take pride in and stand behind the quality of every piece of furniture sold at Westminster Teak, and we will make every effort to ensure your complete satisfaction. We believe there can be no shortcuts in producing a quality product, and we make the same commitment to our customers.
If you purchased an item that drops in price within 30 days of your purchase, we are pleased to refund the difference. Call us at 1-888-592-8325 with your order number and we will be glad to assist you.
30-Day Money-Back Guarantee. In the unlikely event that you are not completely satisfied with your purchase, you may return the furniture within 30 days of delivery* for a full refund of your purchase, including any shipping charges, with:
All returns must be in “like new” condition and in their original packaging. All merchandise must be carefully and completely inspected before assembly. Damaged items reported after assembly do not qualify for our 30-Day Money-Back Guarantee.
Our Free Return Shipping Guarantee applies only to end-user customers who purchase directly from Westminster Teak. It does not extend to third-party online vendors, dealers, resellers, or high-volume sales such as commercial, multi-unit, or project-based orders.
If a customer wishes to return a product purchased through a third-party vendor, the return must be handled according to that vendor’s return policy. It is the vendor’s responsibility to coordinate the return process with the customer.
To be eligible for a refund:
Westminster Teak does not provide return shipping labels or manage return logistics for third-party sales. Once the returned product is received in acceptable condition, a refund will be issued to the third-party vendor.
Return tracking information must be provided to Westminster Teak after the shipment has been arranged so we can monitor and confirm receipt of the returned item.
The 30-Day Money-Back Guarantee does not apply to the following purchases.
Guarantee exception
The money-back guarantee and free return shipping policy apply only to the 48 contiguous United States. Payments for international orders are to be made by wire transfer. Please contact our sales team for details.
Guarantee exception
Due to the nature of these sales, we highly recommend purchasing one unit first to evaluate its quality and suitability before ordering multiple units. All orders for non-stock items are subject to a non-refundable 50% deposit.
Final sale
All custom orders are made upon request and are non-cancellable, non-returnable, and non-refundable unless there is a manufacturing error or defect. This includes all sales of non-stock cushions, including C.O.M. (Customer’s Own Material). A non-refundable 50% deposit is required on all custom orders.
Permanent treatment
Teak treatment is a custom process that remains permanent on the wood surface. Purchases that include teak treatment services are not returnable.
Non-refundable service
Charges for special delivery services, including inside delivery and white-glove delivery, will not be refunded.
Return conditions
Sur Last covers must not be used, washed, altered, or damaged and must be suitable for resale. A cover is not returnable if it has been removed from its box and left on furniture overnight. If you are unsure of the appearance or size, keep the cover boxed and indoors. Returns must be submitted within 30 days of purchase.
Final sale
Umbrellas with a product ID beginning with “M” are custom-made from scratch, and all sales are final.
