To further ensure that we meet every customer's unique needs, we offer the following delivery options.
Curbside
Standard shipping is curbside delivery only. It is the customer's responsibility to assist in the delivery if necessary and to remove all packaging materials, which could include cardboard cartons as well as a protective wooden crate. Additional levels of delivery are available as optional choices.
Room of choice
This level of delivery service is offered for those who prefer to have their furniture placed in the 'room of choice' at the point of delivery. We highly recommend this service to those customers whose dwelling includes apartments and multi-unit high-rises or office buildings.
Inside Delivery does not include opening and removal of the packing materials. It also does not include the assembly of furniture or moving of existing items at the customer's premises.
Full service
White Glove Delivery is full service. Your furniture will be delivered to the location of your choice, assembled, and all delivery packaging will be removed. This is HIGHLY RECOMMENDED and is the most hassle-free option. The average White Glove Delivery Service will add 20% to your total order with a minimum of $250.00.
Orders will ship from either our Florida or California warehouses within 24 business hours if items are in-stock. Depending on your location from the shipping warehouse and under normal circumstances, orders will deliver anywhere in the Continental USA within 2-5 business days from the day that the order is placed.
Please note that only in stock cushions are shipped together with the furniture. Otherwise, made-to-order cushions or umbrella fabrics are shipped separately from our vendors and usually take 3-5 months to deliver, depending on the off/on season. Please call 888-592-8325 and a customer service representative will be glad to assist you for your shipping needs, including international orders.
We take pride in how we build our furniture and care very much in ensuring that you will receive them as beautifully as they were made, at your doorstep. We've made every effort (and are always striving to improve) to make sure that every piece of furniture reaches your home the same way it left our warehouses.
The packaging of every box is inspected before each shipment. Most packages (except for small boxes) are often hand-crated before they leave our warehouses.
We gladly accept international orders. However, due to the high cost of shipping across national borders, free return shipping does not apply. Our clients will be responsible for the complete shipping cost.
We ship to the following destinations outside the contiguous United States:
If you are interested in placing an international order, call us at 1-888-592-8325. Please note:
For other destinations not listed, we handle shipments on a case-by-case basis. Please consult our Customer Service department, Monday through Friday, 9:00 am to 5:00 pm, for details about additional destinations, shipping costs, and customs clearance. Thank you for choosing us for your international shipping needs!
