Coverage
Teak
Lifetime*
Lifetime Warranty
Our warranty
Westminster Teak warrants to the original purchaser that our furniture and its components are free of defects in material and workmanship. If you find a defect in material or workmanship, we will, at our option, repair or replace the defective components. Westminster Teak will be responsible for the replaced or repaired component(s). Customer is responsible for the disassembly and reassembly of the provided component(s) and any related shipping cost involved in the process.
All warranties are non-transferable and are limited to the original purchaser with proof of purchase. In no event shall Westminster Teak be liable for incidental or consequential damages resulting from the use of the product.
Products with mixed materials
Coverage
Stainless steel
5 years
Coverage
Textilene®
3 years
Synthetic wicker
Woven products
3 years
Stitching
Cushions and parasols
1 year
Manufacturer’s warranty on stitching.
Coverage
Brass
3 years
Coverage
Umbrellas
1–3 years
One year commercial; three years residential.
*Limited five-year coverage
All teak tiles and planters
Whenever wood, including teak, gets in direct contact with the ground, it is constantly and permanently exposed to mold, fungus, and bacteria. Though teak is extremely resistant to rot and extreme weather, it cannot be placed in direct contact with organic material, such as dirt or grass, for extended periods of time without being subjected to the adverse effect of moisture, such as mold and fungus. This is also why, though teak loves water, a recognizable feature of our outdoor teak are the slats that are designed so as not to allow for standing water to collect on the surface of the wood.
Teak floor tiles are meant to be used on concrete or similar type (non-organic) hard surfaces. Teak planters should primarily be used as a decorative outer covering for potted plants. There should be no direct contact with any organic material such as potting/garden soil, peat, moss, etc.
Note: Teak will require cleaning from time to time, depending on the environmental condition it is in. Regular cleaning, at least twice a year, of surface dirt, environmental buildup, and everyday use will ensure a longer life of the furniture.
Exclusions
Furniture purchased before 2004 is excluded from the Lifetime Warranty. This warranty does not cover defects or damage caused by:
- Improper assembly
- Modification/s after purchase
- Intentional damage, accident, misuse, abuse, or negligence
- Normal wear and tear, including weathering and checking
- Damage that was a direct effect of weather-related conditions
Final sale
Custom cushions
ALL SALES OF NON-STOCK CUSHIONS, INCLUDING C.O.M. (Customer's Own Material) ARE FINAL AND NOT RETURNABLE, unless error is in manufacturing.
Commercial use
Commercial warranty
All Westminster Teak furniture warranties are limited to three years of commercial use. The exception to this policy are our parasols, and folding collections which bear only a one-year commercial warranty.
After delivery
Concealed damage
We highly recommend that you unpack all packages within 48 hours of delivery of your order. Notify us and the carrier's agent of any damage to the product. Save all cartons and packing materials so that they can be used in the case a return is necessary. Take digital photos of the damaged product and packages for claims, where applicable.