Our furniture arrived without a problem as scheduled. We absolutely love the bar stools. Thank you very much for such a great product/service!
L D, East Islip, New York
I am very happy with the chairs and cushions. Delivery was timely and directions were clear and concise. I definitely will purchase from you again. The quality is impeccable.
B M, Redondo Beach, CA
Everything arrived OK. Just one small issue. On one of the chairs, the hole that holds down the seat...the hole was not drilled deep enough for the screw. We just left it. all the other chairs were fine. It just holds it down, not together, so I don't think it will be too much of an issue! I do have to say, the woman who sold me on the set was excellent!! Her name is Flo, and she did such a great job!! i will and have recommended Westminster Teak to all my friends. She really made the experience a pleasant one!! We had a large party on Saturday and everyone commented on the table and chairs. I hope you get more business from this!
J F , Mohnton, PA
You guys are the best customer service group I have ever dealt with, including those I have managed at Hilti and Lennox and the smaller portfolio companies that we have owned. Responsive, lightening fast and absolutely reliable. I was bragging on your service to my wife after my fist experience just a week ago, and you continue to surpass my expectations. By way of example, we ordered a coffee table for our cabana from another company and learned after one day that the product was in stock, and then three days later another message arrived advising they were now preparing it for shipment, and then three days later I called but it took another day to confirm the delivery date. (And at each juncture, I dealt with a different person.) So, they’re good, but not excellent, and we’re “satisfied” but not “exuberant”. Westminster Teak, on the overhand, sent a confirmation within an hour or so with a targeted delivery date that was well within our target, and then you beat that date by a day or two. Then we decided we wanted a larger size so you arranged pickup quickly and simultaneous shipping of the new table for delivery before our original “hoped for” day (Thanksgiving), and did not double charge my credit card. And when I had a question or request, you replied by e-mail within an hour, or in this latest case just a few minutes. With the quality of your products and superb customer service, I am now an “exuberant” customer for life! Thanks so very much.
W P, Tulsa, OK
We received out freight shipped order today. So far it looks like all arrived in perfect condition. Best of all it looks awesome. Dealing with you regarding this order is one of the best "Customer Service" experiences we have ever had. We can't thank you enough for all of your assistance and advice.
D O, San Luis Obispo, CA
all arrived in good order and currently we are very happy with our decision to purchase the teak bench.thank you for the follow up note,
P P, Lancaster, PA
Everything came out intact and beautiful and I hugely appreciate all your help with the packing and removal of the items that were being returned. The transportation people were enormously helpful and we really couldn't have done it ourselves. Thanks so much and we would definitely use your services/recommend you in the future.
A M, Westport, CT
Though it might sound like an oxymoron, as a Creative Director in an ad agency, I have a very sensitive b.s. meter. I read a bunch of reviews on your site and was encouraged, hopeful, yet still skeptical until I got my shower bench.Westminster Teak is the real deal.Couldn�t be more pleased. It arrived in perfect condition and was amazed at the fit, finish and overall quality. The grain and color of the teak is superb and goes together very easily. I was amazed at how well it fit together. Finished it off with coat of teak oil and the bench is gorgeous.Westminster Teak is one of those rare companies that I want to invent reasons to buy more products just because of the exceptional quality and high standards of customer service. The Wall St. Journal was right.
B P, Southborough, MA
The teak bench arrived in perfect condition...easy as pie to put together and we are quite impressed with the quality of teak as we have ordered other brand teak furniture in the past. From now on , however, we will certainly order from Westminster Teak.
M E, Ponte Verde Beach, Florida
Everything is great. We love our table and chairs. It was easy to set up. The shipping was straightforward.
M H, Salt Lake City, UT
