Everything arrived and was in perfect order. I was very impressed with the packaging. Thanks,
M A, Charlestown, R I
My order arrived promptly and safely. Thanks to Michelle for her great customer service!
J M, Woodbury, CT
The bench I ordered from you got shipped to me intact. The product itself is beautiful and amazingly comfortable to sit on. I've gotten so many compliments on the bench. Also, the call with the Customer Service agent when I placed the order was very pleasant and professional. I'm very happy with the whole process and would highly recommend your company to anybody.
H N, Fredericksburg, VA
I am glad to send good news and state that the chairs came boxed, unharmed and even nicer than the web photo suggested. From purchase thru email notifications and delievy alerts, your service was excellent. Having been on the other end of the spectrum with RH over a couch, I am only too glad to applaud those companies which deliver and service AS ADVERTISED. Thank you .
C M, Gunnison, CO
My order arrived intact, due to what appeared to be the most professional crating job I've seen in awhile. Assembly was simple and the furniture looks and functions great. I would say the quality is what I expected (high) and I don't believe I could have recieved better quality for the money anywhere else. I'm sure as we add to our teak outdoor furniture, you'll be hearing from us again
M M, Austin, Texas
Shipment arrived intact. Table seems great. Nice quality.
S S, Brooklyn, NY
Everything about our new teak bench is just as promised. It is a beautiful piece of furniture that fit together perfectly and was a breeze to assemble. Thanks, Jeremy, for all your help and answers to my questions. We are looking forward to many years with our new bench! Happy New Year!
J G , North Scituate, RI
Though it might sound like an oxymoron, as a Creative Director in an ad agency, I have a very sensitive b.s. meter. I read a bunch of reviews on your site and was encouraged, hopeful, yet still skeptical until I got my shower bench.Westminster Teak is the real deal.Couldn�t be more pleased. It arrived in perfect condition and was amazed at the fit, finish and overall quality. The grain and color of the teak is superb and goes together very easily. I was amazed at how well it fit together. Finished it off with coat of teak oil and the bench is gorgeous.Westminster Teak is one of those rare companies that I want to invent reasons to buy more products just because of the exceptional quality and high standards of customer service. The Wall St. Journal was right.
B P, Southborough, MA
Thank you for the helpful information. Nice teak tiles, nice company—it sure is great to find people who care and that is most definitely Westminster Teak.
D P, Scottsdale, AZ
You guys are the best customer service group I have ever dealt with, including those I have managed at Hilti and Lennox and the smaller portfolio companies that we have owned. Responsive, lightening fast and absolutely reliable. I was bragging on your service to my wife after my fist experience just a week ago, and you continue to surpass my expectations. By way of example, we ordered a coffee table for our cabana from another company and learned after one day that the product was in stock, and then three days later another message arrived advising they were now preparing it for shipment, and then three days later I called but it took another day to confirm the delivery date. (And at each juncture, I dealt with a different person.) So, they’re good, but not excellent, and we’re “satisfied” but not “exuberant”. Westminster Teak, on the overhand, sent a confirmation within an hour or so with a targeted delivery date that was well within our target, and then you beat that date by a day or two. Then we decided we wanted a larger size so you arranged pickup quickly and simultaneous shipping of the new table for delivery before our original “hoped for” day (Thanksgiving), and did not double charge my credit card. And when I had a question or request, you replied by e-mail within an hour, or in this latest case just a few minutes. With the quality of your products and superb customer service, I am now an “exuberant” customer for life! Thanks so very much.
W P, Tulsa, OK
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Shipping within 1-3 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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