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Remodeling and Home Design

Frequently Asked Questions

Here are some commonly asked questions that may be of assistance to you for any concerns you may have about our products and services. If you can't find the answer to your question here, feel free to contact us for a personalized response.

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Most Frequently Asked Questions

Are you accredited with the Better Business Bureau?

Yes! Please Click Here to review our Better Business Bureau Membership.

What do you really mean by Risk-Free-Shopping when buying from Westminster Teak?

When you purchase furniture from Westminster Teak, you are making an investment with one of the finest in the industry. We stand behind the quality of our product. Our No Hassle 30 Day, Full Money Back Guarantee* allows you to return your purchases provided the product and packaging are in the original condition it was sent to you. Simply give us a call or email and we will make arrangements to have the furniture picked up at our expense and we'll give you a full refund or store credit, no re-stocking fee, no shipping or handling fees, No Questions Asked! Our 30 Day Money Back Guarantee ensures that you have no risk when making a Westminster Teak purchase. It's just that simple. We only ask that the furniture be packed in its original condition and in the original packing materials when delivered. There is absolutely no risk on your part.

* Applies only to Standard Delivery within the Continental USA. Does not include any other special Deliveries including White Glove.

Free Return Shipping
And unlike our competitors, we will assume the high expense of shipping the furniture back to our warehouse, in the event you are unhappy with the quality of your purchase. Shipping furniture regardless of size is a very expensive affair indeed! This alone demonstrates the absolute level of confidence we have in our product.

Do you offer Glossy Teak Furniture?

Yes, we offer a gloss finish as an optional upgrade. To view examples and more information, please Click Here.

What's so special about Westminster Teak's furniture. How is it different?

Through the internet, the selection for outdoor teak furniture is as wide-ranging as its prices that many customers often wonder why such a large range in price for products that looks so similar. The difference is in quality. Though helpful, pictures cannot give you a fair representation of quality �and service. We're glad that you're making this effort to learn more before making your purchasing decision and hope that the information and knowledge that we share will help make the difference.


As one of the leading online distributors of teak furniture in North America, Westminster Teak recognizes the influence it plays on the industry and the impact it has on the environment, specifically in regard to forest conservation and management. We have made it our company’s policy to source our teak wood from sustainably harvested and credibly certified plantations. Our factory, the first to join Nusa Hijau, the Indonesian Chapter of the Global Forest Trade Network (GFTN), an initiative of WWF® (World Wildlife Fund) in the archipelago, purchases wood only from plantations managed by Perum Perhutani (The Ministry Of Forestry), whose primary mission is to eliminate illegal logging and improve the management of threatened forests. It also works to promote biodiversity and the livelihoods of the people that depend on them.

A very large percentage of furniture coming out of Indonesia comes from cottage industry. With exceptionally low labor cost, ’handmade’ furniture there could be produced at a price we in the US could hardly get for the cost of lumber. ’Cottage-industry’ in Indonesia -- usually operated through a loose network of home-based carpenters, craftsmen and artisans where entire families work on a particular type of furniture -- also means there are no actual quality control procedures or processes to follow. There are no set guidelines in the selection of even basic raw materials such as wood, which very likely do not come from certified plantations. This makes the sourcing of the wood by both local and international standards, illegal. There are no set manufacturing production standards and procedures to follow and no modern equipment such as commercial kilns and modern plant tools and equipment, etc. These places lack the most basic modern tools we take for granted. So, the next time you shop for teak furniture, or any other hardwood furniture, floor or lumber for that matter, ask for the source. We know exactly where ours come from.

’Handmade’ may suggest quality and tradition here in the US but without the proper precision tools and selected raw materials, quality is often greatly compromised, especially when the furniture concerned is to be used outdoors and expected to last for a long, long time. ’Handmade’ is not synonymous with quality.


Check for the following pertinent factors in construction that highlights the difference in quality.


Quality of wood used
Like genuine leather and other luxury materials we’ve come to appreciate, there are varying qualities of teak. Westminster Teak uses only premium grade 100% Tectona grandis, teakwood. Only the finest cuts are selected and used in the production of our furniture. Much of the lumber used in the cottage industry is of secondary quality that may include sapwood. We use only select kiln-dried teakwood with characteristics that include: straight grain structure, absence of knots, splits or cracks and, an even tone in color.

Kiln drying process
Our process takes about two weeks of kiln drying to achieve a moisture content of about 10% and an additional week or so of ’resting’ to allow the wood to reabsorb moisture in the air. This natural ’reabsorbing of moisture’ process will ensure that the wood regains its dimensional stability and will not warp or split during or after the manufacturing process. This crucial stage of reabsorbing moisture also ensures the stability of the furniture to withstand the rigors of climatic changes.

Joinery
All critical connections are made in the traditional mortise-and-tenon joinery with the strictest tolerances. Each piece is precision cut to ensure perfect fit using only high performance weatherproof glues.

Without the use of modern machinery to produce precision cuts, the structural integrity of the furniture (especially for outdoor furniture) will always be in question. Because all our furniture are hand-assembled then hand-sanded to a ’micro-finish’ ... you could say, they are very much, ’handmade’.

Each of our furniture piece comes with each own set of solid teak dowels that are pre-dried to a moisture content much lower than that of the furniture. This has been so designed to allow the dowels to reabsorb moisture from the air, creating an extraordinarily strong joint once fitted into the furniture.

Hardware
Only premium quality brass hardware is used in our furniture. Beware of ’plated’ or other alloys that are often passed off as brass. We have also begun to combine and will continue the use of other materials such as stainless steel in our designs. Our research has shown that teak complement well with stainless steel and the market’s response to it is positive as well.

Finish
Every piece of teak furniture does not leave the factory without being inspected not only for quality in construction but for smoothness to the touch as well. Every piece is sanded with very fine grit sandpaper and buffed to a fine ’micro’ finish that is silky smooth to the touch.

Packaging
We take pride in how we build our furniture and care very much in ensuring that you will receive them as beautifully as they were made, at your doorstep. We've made every effort (and always striving to improve) to make sure that every piece of furniture reaches your home the same way it left our warehouses. The packaging of every box is inspected before each shipment Most packages (except for small boxes) are often hand-crated before they leave our warehouses.

Guarantee
Westminster Teak’s product is guaranteed to withstand the test of time and the rigors of the outdoor use and weathering. We also believe that providing the best quality also means providing the best guarantee. That is why we have the unmatched guarantee of:

  • No Questions Asked, Hassle-Free, 30-day Full Money-back Guarantee
  • No Re-Stocking Fee
  • Free Return Shipping

Free Return Shipping is an expensive undertaking in the furniture business that none of our competitors have been willing to do. This unprecedented assurance comes only with the confidence on the quality built over years of determination to produce the best quality products.

There are no shortcuts in producing a quality product. Outdoor teak furniture should age gracefully and last through many changes of the seasons. Any shortcuts taken will quickly show up within the first year -- as warping, splitting, cracking, etc. Do not hesitate to look thoroughly at a piece of furniture the next time you go shopping for chairs or a table. Look closely at the joints, look at its underside, feel the finish. It has been said that you never really own fine teak furniture

How does your furniture compare to other manufacturer's?

Our furniture has been evaluated by thousands of satisfied customers; all of which have come to the conclusion that when compared against the "well known" high end teak outdoor furniture manufacturers, the Westminster teak outdoor furniture purchasing experience, quality AND craftsmanship are equal to, if not better, than the "big names".

On May 24th, 2002, we were ecstatic to learn that our Captain Steamer 2000 was rated Best Overall in The Wall Street Journal for best overall comfort and quality. We put the same dedication into every single piece of teak outdoor furniture we manufacture, knowing and encouraging any doubters to do the comparisons themselves. We are absolutely confident that you could put any piece of teak furniture we manufacture up against any brand name (or less than brand name for that matter) and our quality will prevail.

To read the article in the Wall Street Journal, click here.

To read more about how our teak outdoor furniture is constructed and assembled, click here.

Do you accept Canadian, International Orders or ship internationally?

We do accept international orders, however due to the high cost of shipping across national borders, we cannot offer free shipping and the customer will be responsible for the shipping cost. We ship orders to Canada, Mexico, the Bahamas, the Virgin Islands, Dominican Republic and many more. If you are interested in placing an international order, please call us at 1-888-592-8325. Please note that shipping internationally nullifies the 30 Day Money Back Guarantee with free shipping. You will be entirely responsible for any duty, customs, or other fees that are inherited whenever goods cross borders.

I am concerned about Rain Forest deforestation.
Is the teak wood used in the manufacture of Westminster's furniture environmentally friendly?

As one of the leading online distributors of teak furniture in North America, Westminster Teak recognizes the influence it plays on the industry and the impact it has on the environment specifically in regard to forest conservation and management.

We have made our company’s policy to source our teak wood from well managed, credibly certified forests. Our factory was the first to join Nusa Hijau, the Indonesian Chapter of the Global Forest Trade Network (GFTN), an initiative of WWF®(World Wildlife Fund) to eliminate illegal logging and improve the management of valuable and threatened forests. We purchase wood only from Perum Perhutani, the government-managed plantation that promotes biodiversity and the livelihoods of the people that depend on them. And, because it is the only source in our supply chain for wood base material, we have 100% transparency; we know exactly where all our lumber comes from for every component of our furniture; from the forest-floor to retail floor.

Teak does not grow naturally in the rainforest in any sufficient numbers to warrant commercial logging in the way Pine does. Historically, the Dutch started teak plantations in Indonesia, perhaps, some 200 years ago and the government of Indonesia have since taken over and developed it to what is today to become what is probably the world's largest teak plantations managing nearly 5 million acres of sustainable forests. Through careful and responsible forest management, trees are constantly being planted at a rate that far exceeds those being felled.

Because teak is, by far, a slow growing crop, the Perum Perhutani managed system incorporates agro-forestry for the locals to farm other crops between the alleys or rows of planted teak trees, throughout the life cycle of the trees. This process provides the locals additional economic avenue along with the industry brought about by the teak enterprise to the local economy.

Is your website secure?

We’ve taken every measure in ensuring the security of our site to protect all your personal data including credit card information and passwords, etc. We also strive to continually upgrade our system to meet the best the industry has to offer. All orders are encrypted using Secure Sockets Layer (SSL) technology. The technology encrypts to protect all your personal information including credit card numbers, names, addresses, passwords, while the information travels over the internet. If however you prefer not to order over the online over the internet, you can still order by calling 1-888-592-8325.

How do I care for my teak furniture?

The short answer is that teak needs no care or special maintenance regiment. Untreated, natural teak (without oil) will weather to a handsome soft-silvery patina within a year or so, depending on the amount of sun and weathering it is being exposed to. The use of mild soapy water and and soft brush or pad, will clean away any accumulation of dirt. Finish by hosing it down with water. Depending on the environment, you should not have to do this more than twice a year. Over the years, your furniture would weather gracefully. For best results however, we recommend the use of our Teak Cleaner.

Can I order by phone?

Yes. You can call us to order by calling 1-888-592-8325. One of our knowledgeable customer representatives would be glad to assist you.

Do you offer White Glove Delivery Service?

WHITE GLOVE DELIVERY
White Glove service includes delivery with appointment, inside delivery, opening and removal of packing materials, and assembly and installation in your room of choice. The average White Glove Delivery Service will add 20% to your total order with a minimum of $250.00.

What kind of warranty do you offer for the furniture?

Since some furniture are not all solid teak but comprised of mix materials, warranty may differ from one type of furniture with another. Please see our Warranty page for details.

Is the teak oiled or have a finish on it?

The teak furniture comes from the factory kiln dried and ready for assembly. Some customers prefer not to use an oil or finish on the teak, therefore all items come ready to finish if so desired. Using teak oils will darken the complexion of the wood giving it a dark rich luster that some people like when used both indoors and outdoors. Some prefer to leave their teak furniture plain and let the natural outdoor patina lighten it to a silverish gray luster. The choice is always left to the customer for finishing. However we do want to mention that Westminster Teak does not recommend oiling your furniture! Oiling your teak furniture creates a maintenance schedule and also allows mildew and mold to grow very, very quickly on your furniture. In additions, teak oil will become splotchy after being exposed to the rain. For more details about teak care, please proceed to our Teak Care page, a very informative page on the care of teak and the application of TeakGuard.

Why is there such a price difference when shopping for teak furniture?

When shopping for Teak furniture, first make sure you are buying 100% solid Teak furniture. Many competitor's disguise the fact that their furniture is either made from Shorea wood, which is NOT teak by any stretch of the imagination, and/or use a combination of Teak and Shorea wood which will not hold up as well as 100% solid Teak furniture. Also, it is very important to make sure you are buying Teak furniture that was made from "kiln dried" lumber, and not "green" lumber which has a high moisture content and will start warping over time when left outdoors. Westminster Teak furniture is made from 100% genuine plantation grown solid kiln dried Teak lumber from Indonesia, and is of the highest quality you can find anywhere in the world. Another reason there is such a difference is the quality of work put into the furniture. For instance, you will not find any other brand of teak furniture that has such a smooth, finely sanded finish as Westminster Teak. Cheaper, lower grade furniture is rough to the touch, and mid grade furniture is still nowhere near as smooth as Westminster Teak Furniture. For more details please visit our Why Westminster Teak? information page.

Customer Service is also another important issue that is often overlooked when ordering teak furniture. At Westminster Teak you will have one representative that can handle your order from beginning to end. We maintain direct contact with you and our shippers to ensure that there are no complications. If a complication arises we go out of our way to ensure that it is handled quickly and to your satisfaction. Other companies will leave you to figure your own problems out. And if you are not satisfied then they make you pay for the return of the furniture. In comparison, we pay for the return of the furniture if you are not satisfied, so you get your entire refund.

How long does it usually take for shipping?

On average it will normally take 4-5 business days for furniture to arrive after it has been shipped from our warehouse, depending on which part of the country you are from. Orders typically leave our warehouse in 2 to 3 business days after placing your order. Please note that cushions will be shipped separately from the furniture and normally take 3-4 weeks to arrive during off season, and 5-6 weeks to arrive during peak season. This is due to your cushions being custom made for your particular piece of furniture.
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