Here are some commonly asked questions that may be of assistance to you for any concerns you may have about our products and services. If you can't find the answer to your question here, feel free to contact us for a personalized response.
|How to order|
How do I place an order?
Select an item from the list of products categories or use the search function. To learn more about an item, click on its image. When you’ve decided on your item of choice, put in the quantity, then Click the “Add to Cart” button. You’ve just bought your first item! Review your order then Click “Continue Shopping” or “Checkout”. You will need to fill out a simple form and provide us with your credit card number. We will create an account for you and confirm your purchase via email.
Can I ship to another address other than my billing address?
Yes you can. Just enter the address you wish to have the items sent when you get to shipping information page at 'checkout process'. Its that easy!
Do you charge sales tax?
At this time we charge sales tax for orders shipping to the following states:
What types of payments can I make online?
We accept all major credit cards including American Express, VISA, MasterCard, and Discover. Your card will not be charged until product has been shipped.
We also accept PayPal and online checks! With online checks your order ships once funds have cleared.
How do I remove or cancel items from my shopping cart?
Just click on “Remove Item” (Under the product name in the shopping cart) and the item will be removed and your cart recalculated. Otherwise, please call us at 888-592-8325 – Monday to Fri. 8:00am – 10:00pm EST or start and online chat from our "Contact Us" page and one of our Customer Service Representatives can assist you.
I recently purchased an item that has since dropped in price. Can I get a price adjustment?
In the unlikely event an item's sale price drops below what you paid Westminster Teak will refund the price adjustment in the amount of the price drop within 30 days of your original purchase. Adjustments will be offered in the form of a cash or credit refund. Please contact us by phone (1-888-592-8325) or email with your Order Number and we will be glad to assist you.
Can I order by phone?
Yes. You can call us to order by calling 1-888-592-8325 during normal business hours and one of our knowledgeable customer representatives would be glad to assist you. If you are calling after hours then you may reach our answering service that can take your order or take a message. If you decide to leave a message we will contact you as soon as we can.
White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.
In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.
Westminster Teak salutes and honors veterans by offering a 5% additional discount to all military personnel, veterans and their spouses. Please confirm and enter the following information into the comments section during checkout:
Shipping within 24-72 hrs applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.
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