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    CYBER WEEK SALE    
Save up to 25% on Dining Sets |   Lounge Furniture | Bar Furniture
100% Rainforest Free Teak Furniture

Sale ends Monday!
  CYBER WEEK SALE
Save up to 25% on Certified Rain Forest Free Teak Furniture
Last Chance!

Sale ends Monday!
CYBER WEEK SALE
Save up to 25%!
Sale ends Monday!
Main Content
Frequently Asked Questions

Here are some commonly asked questions that may be of assistance to you for any concerns you may have about our products and services. If you can't find the answer to your question here, feel free to contact us for a personalized response.

Most Frequently Asked Questions Furniture Care - Teak Furniture Care - Stainless Steel How to order Shipping & Returns Order Tracking Furniture Covers

 

 
How to order

How do I place an order?

Select an item from the list of products categories or use the search function. To learn more about an item, click on its image. When you’ve decided on your item of choice, put in the quantity, then Click the “Add to Cart” button. You’ve just bought your first item! Review your order then Click “Continue Shopping” or “Checkout”. You will need to fill out a simple form and provide us with your credit card number. We will create an account for you and confirm your purchase via email.

Can I ship to another address other than my billing address?

Yes you can. Just enter the address you wish to have the items sent when you get to shipping information page at 'checkout process'. Its that easy!

Do you charge sales tax?

At this time we charge sales tax for orders shipping to the following states:

California
Florida
Colorado
Washington

How do I save my shopping cart?

You can save your shopping cart by scrolling down to the bottom and look for the blank to enter your email address. After you enter your email address and click Save a link will be emailed to you that you can click on from any device to retrieve your cart.

What types of payments can I make online?

We accept all major credit cards including American Express, VISA, MasterCard, and Discover. Your card will not be charged until product has been shipped.

We also accept PayPal and online checks! With online checks your order ships once funds have cleared.

How do I remove or cancel items from my shopping cart?

Just click on “Remove Item” (Under the product name in the shopping cart) and the item will be removed and your cart recalculated. Otherwise, please call us at 888-592-8325 – Monday to Fri. 8:00am – 10:00pm EST or start and online chat from our "Contact Us" page and one of our Customer Service Representatives can assist you.

Do you give discounts to First Responders?

Yes, please confirm and enter the following information into the comments section of the shopping cart during checkout, which is all subject to verification:

Organization
Position
Use promo code THANKYOU5

The term "first responder" is a person with specialized training who is among the first to arrive and provide assistance at the scene of an emergency, such as an accident, natural disaster, or terrorism. First responders typically include law enforcement officers, paramedics, EMT's and firefighters.

I recently purchased an item that has since dropped in price. Can I get a price adjustment?

In the unlikely event an item's sale price drops below what you paid Westminster Teak will refund the price adjustment in the amount of the price drop within 30 days of your original purchase. Adjustments will be offered in the form of a cash or credit refund. Please contact us by phone (1-888-592-8325) or email with your Order Number and we will be glad to assist you.

Can I order by phone?

Yes. You can call us to order by calling 1-888-592-8325 during normal business hours and one of our knowledgeable customer representatives would be glad to assist you. If you are calling after hours then you may reach our answering service that can take your order or take a message. If you decide to leave a message we will contact you as soon as we can.




 
 
The Fine Print

·Additional 5% Off Lowest Sale Price for First Responders, Veterans, and Current Military, subject to verification of service. First Responders Please Use Promo Code THANKYOU5 and include organization & position in "Order Comments" field when checking out. | Veterans and Active Duty Military please use Promo Code VETERAN5 and state Branch, Grade & Discharge Classification (if applicable) in "Order Comments" field when checking out.

·Promo Codes are nontransferable and cannot be combined with other promotions or discounts, nor applied to past purchases or future deliveries.

*NOTE: Our inventory is shown in REAL-TIME. If an item is in stock it will state "In Stock: Ships within 1-3 Business Days" when viewing product details. If an item is currently out of stock then the restock date will be shown when you click on a product and view the product's details, for example: "Ships on or about 02/01/24". If there is no restock date shown in the product details then the status will show "Ships in 4 to 6 months" at which that is the best estimate when that product will arrive to you AFTER ordering.

·Our showrooms are open, however appointments are recommended. Please call 888-592-8325 or click here to schedule an appointment.

·Shipping is calculated within Continental USA. Additional Shipping Charges, Duties & applicable taxes may apply when shipping outside the Continental USA.
·Additional charges may apply for White Glove Delivery services for locations that are not within close proximity to delivery terminals. White Glove Delivery does not apply to special Made to Order items such as cushions, umbrella fabrics or furniture covers.
·Please allow extra time for White Glove Delivery and Small Truck orders (excluding small UPS shipments). Orders that have to be delivered via Small Truck may be slightly delayed leaving our warehouse as we locate a Small Truck shipper for your area.
·Free Return Shipping does not apply to orders shipped outside of the Continental USA.
·SITEWIDE Sale may not include Spectra Umbrellas, Care & Maintenance products, MTO furniture/Umbrella covers and finishes.
·Prices can change suddenly and without notice due to inventory and supply shortages.
·Additional Exclusions may apply

White Glove Delivery

White Glove Services include unpackaging, assembly and placement of furniture as well as removal and disposal of all packaging material. It does not include any custom work that may need to be done to assure a fit to the desired location.


In stock cushions and umbrella fabrics will be included with White Glove Services. Made to order cushions and umbrella fabrics are shipped separately via UPS and are not applicable to White Glove Services.


  • Please allow 3-6 weeks for White Glove Services.
  • Non-White Glove, Standard Delivery is 2-7 days.
  • Preferred shipping option selected at checkout.
Receive Additional 5% OFF
Westminster Teak salutes and honors veterans, military and first responders by offering a 5% additional discount to all personnel and their spouses. Please confirm and enter the following information into the comments section during checkout:

Military:
  • Branch of Service
  • Rank
  • Honorable Discharge
Use promo code VETERAN5

The term "veteran" means a person who served in the active military, naval or air service and who was discharged or released therefrom under conditions other than dishonorable.

First Responders:
  • Organization
  • Position
Use promo code THANKYOU5

The term "first responder" is a person with specialized training who is among the first to arrive and provide assistance at the scene of an emergency, such as an accident, natural disaster, or terrorism. First responders typically include law enforcement officers, paramedics, EMT's and firefighters.

In Stock: Ships in 1-3 Business Days

Shipping within 1-3 business days applies only for Standard Delivery within the Continental USA. Does not include Made To Order Cushions or furniture purchased with a finish. It also does not include any other special Deliveries including White Glove. Shipments are on business days only. No Shipments on USA holidays or weekends.

Renees

RENEE’S in Mattituck is the premier fashion and furnishings retailer on the East End of Long Island. As a third-generation family business offering men’s, women’s, and children’s clothing, and home furnishings and accessories, RENEE’S is in touch with new looks and changing trends. Impeccable customer service elevates your North Fork shopping experience.

Renee's
10095 Main Road
Mattituck, NY 11952
reneesmattituck.com

Renee's
National Marine Suppliers

National Marine Suppliers is a worldwide yacht support group providing their customers with exceptional service and industry-leading reliability.

National Marine Suppliers
2800 South West 2nd Avenue
Fort Lauderdale, FL 33315
https://nationalmarine.com/

National Marine Suppliers
Twisted Elements

International Market Square is the largest home and commercial interior design marketplace in the Upper Midwest. Open to both the home/commercial design community and the public, visitors are invited to explore our more than sixty showrooms, studios, shops, galleries, restaurants and other distinct amenities.

Twisted Elements
International Market Square
275 Market St
Minneapolis, MN 55405
1-612-305-0456
http://twisted-elements.com/

Twisted Elements
Gorsuch

Luxury resort-ready fashion and accessories from ski to sea

Gorsuch
263 E Gore Creek Dr
Vail, CO 81657

https://www.gorsuch.com

Gorsuch
Westminster Teak California, Inc.
Westminster Teak California, Inc.
1350 S. State College Blvd
Anaheim, Orange County
CA 92806

1-888-592-8325 Ext 1 - Sales
1-714-776-0057

Westminster Teak California, Inc.
Cox Pools (Destin, FL)

Cox Pools is a family owned business that has been serving Northwest Florida for more than 50 years, since 1958. With their specialized crews they have the experience and knowledge to build the pool of your dreams!

Cox Pools
36074 Emerald Coast Parkway
Destin, FL 32541
1-850-650-9138
http://www.coxpools.com

Cox Pools
Cox Pools (Panama City, FL)

Cox Pools is a family owned business that has been serving Northwest Florida for more than 50 years, since 1958. With their specialized crews they have the experience and knowledge to build the pool of your dreams!

Cox Pools
12216 Panama City Beach Pkwy
Panama City Beach, FL 32407
1-850-235-7957
http://www.coxpools.com

Cox Pools
Summer House Lifestyle

Summer House Lifestyle is a lifestyle boutique located in Uptown Grayton in Santa Rosa Beach, Florida. Their store offers a beautiful selection of bedding, lighting, furnishings, artwork, children’s gifts and accessories for the home.

Summer House Lifestyle
57 Uptown Grayton Circle
Santa Rosa Beach, FL 32459
1-850-231-0133
http://www.summerhouselifestyle.com

Summer House Lifestyle
Marco Island Furniture & Design
Marco Island Furniture & Design
713 Bald Eagle Drive
Marco Island, FL 34145
2399704095
http://www.marcoislandfurnitureanddesign.com

Premium Outdoor Products LLC
Premium Outdoor Products LLC
16215 State Road 50
Clermont, FL 34711
https://www.premium-outdoorproducts.com